When our site goes down, or doesn’t work the way it should, it’s the equivalent of hanging up when citizens call. Can we actually count on the site working?
CivicPlus sites have 99.9% uptime.
And there are plenty of back-ups and redundancies in place to protect your site and information, with all hosting in a secure facility in Kansas City, Missouri. Your website will work, and it’ll work well.
After launch, you’ll have access to a support team and suite of resources to keep your site not just functioning, but growing:
24/7/365 CivicPlus support
Technical support staff available via email or phone
Online training sessions, webinars and manuals through CivicPlus University
All upgrades and new functionality we create, at no extra cost
A Community Engagement Consultant to check in with you and help you make the most of your site
Access to a 150-person staff who can answer your questions
Emergency support responses guaranteed in one hour
CivicPlus staff to manage information flow — in case of a natural disaster or other emergency that restricts your access
A 35,000+ user community called CivicPlus Connection