City Websites and E-government tools — Helping citizens help themselves
It’s a constant struggle to give citizens what they need as quickly as we’d like. My staff is doling out answers as fast as they can, but some days we can’t keep up.
Let your citizens help themselves. The public is used to self-service — at the gas station, the grocery store, the credit card website.
Citizens are willing to help themselves if:
It makes their day easier.
They get exactly what they want.
Recent CivicPlus surveys show that 79% of citizens would use their county/city website to report municipal issues, if the site let them. It just proves that most citizens would rather go to your website than your office. They don’t have to wait in line, stay on hold, or be on anyone else’s schedule. They don’t even have to leave home or work.
We design your website to give your citizens more power online — forms, registration, forums, answers, comments, alerts, calendars, agendas. It’s better customer service, without the strain on government. With these tools, your site becomes the number one place citizens go to be heard. And heard citizens are happy citizens.