The thing is, I believe citizens care what happens to their community — our community. But I’m not sure we have the right forum for interacting with them.
What if government started moving in the same direction as citizens?
Most city and county governments rely largely on public meetings, phone calls, in-person help desks, paper forms.
Citizens, meanwhile, are headed in another direction entirely — with technology. They’re ditching their landlines, going paperless and using mobile sites to complete transactions wherever they are. They’re embracing two-way, out-in-the-open interaction — blogs, comments, polls, Facebook, Twitter, Vine, Instagram, Pinterest.
Our surveys show that 70% of citizens would join in social media conversations using their local government website. But only 21% of government sites make that possible. A lot of governments probably want to reach out more, but don’t know where to start.
A CivicPlus site — with interactive forums, polls, forms and alerts — can get you moving in the same direction as your citizens. Because a web comment counts the same as a voice at the council meeting. And a lively citizen discussion online beats a public meeting with empty seats. Go where the people are. You might just change how they view their government.
Inspire citizens to:
Pay utility bills
Register for community programs
Apply for licenses and permits
Reserve community facilities
Apply for multiple jobs at once
Fill out interactive forms
Ask for help without waiting in line or on hold
Respond to opinion polls
Sign up for notifications and emergency alerts
Register for the community forum
Give input without going to a public meeting
Vote citizen ideas up and down in the forum
Post on social media
Choose what info shows up when they log in to the site