Citizen Request Tracker™ Suite
Big-City Functionality on a Small-City Budget!
Budgets are tight, we know, but your community can still have big-city functionality by using the CRT™ Suite to report problems in your community.
More than 8 million citizens can use the CRT™ Suite to report suspected illegal activity, graffiti, potholes or any other non-emergency issue through their community's website.
How does it work?
Once the request is submitted it will be automatically rerouted to the correct department. Rules and alerts can be setup and managed by you, so if a request isn't answered in a specific amount of time then the request can be given to another person or department automatically. Citizens can report issues on the website, on the CRT Facebook App or on the CRT iPhone App.
Benefits of having CRT™ on your site:
- Decrease the amount of phone and foot traffic
- Improve and streamline workflow
- Maximize employee accountability
- Improve staff efficiency
- Increase citizen satisfaction
- Provide statistics of departments and individuals
"The request tracker is AWESOME! I love how easy it is to use. Plus, the rules and alerts come in really handy."
- Sara Johnson