Citizen Request Tracker Suite
The Citizen Request Tracker (CRT) is a reporting and tracking tool that addresses problems in your community, including malfunctioning street lights, stray animals, graffiti, code violations, etc. Once a request is submitted, it's routed via email to the appropriate department and/or employee, who may then reply to the citizen regarding status of the request.
The CRT also keeps stats on departments, requests and individuals to track how many requests have been submitted, how many remain open, how many are closed, as well as the average time it takes to close a request. Citizens can report problems on the website, through the CRT iPhone App or the CRT Facebook App.
| Benefits |
| + Opens lines of communication with citizens through back-and-forth messaging |
| + Establishes increased accountability through built-in workflows |
| + Enables citizens to create profiles, so there is no need to enter information every time they submit a request |
| + Integrates with Google Maps for easy location of request |
| + Submits requests through iPhone App, Facebook App and Android App (coming soon) |
| + Provides clearer view of resource allocation needs |
| + Provides citizens an avenue to report issues, concerns and requests directly to departments that handle those issues, from wherever they are |
| + Eliminates the need for third-party request management tools |
| + An API has been developed for this module. APIs are free and available for anyone to use. However, we first want our clients to decide how open they would like to be with their own data. As such, all API functions are protected with a service key. To request a service key, email e-mail. |
| Features |
| + Assigns requests to specific users |
| + Attaches a picture to the request |
| + Creates specific forms names for common requests |
| + Organizes requests by category |
| + Provides follow-up communication through the system |
| Client Testimonials |
"It's our goal at the City of Guthrie to provide the highest level of service with the highest level of efficiency. The Citizen Request Tracker iPhone app helps us do that by providing a link 24/7 between our community and City Hall."
Guthrie, OK |
"It's our goal to provide services - faster, cheaper and better than anyone - and CRT allows us to do just that."
Matt Mueller, City Manager | Guthrie, OK |
"The Citizen Request Tracker system is incredible. We can now track requests, read comments posted by staff or reopen a closed request. If the request is still open, a comment can be added by the person who filed the request."
Inex Harville, IT Director | Danville, VA |
"The biggest thing we were looking for in a new website was the Citizen Request Tracker module; our city council really wanted a good system in place to receive citizen feedback. It's a wonderful tool."
Jeff Gulley, Community Outreach Coordinator | Raymore, MO |
"Request Tracker has made an unbelievable difference in our code office."
Tina Law, Executive Administrative Assistant | Elsmere, DE |
| Examples of How This Module Can Be Used |
| + Report concerns like potholes, non-functioning street lights, etc. |
| + File code violation complaints |
| + Submit IT work orders |
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