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Customer Support
There for You When You Need Us
You'll be refreshed by our outstanding reputation for dedicated customer support. Our knowledgeable support staff routinely exceeds customer expectations by proactively and reactively addressing support issues, which assures your website is in good hands.
Around-the-Clock Technical Support
When you contact us with a question, you'll receive the right answer from a real person, right away.
With CivicPlus, you have access to unlimited customer support options, including:
- Phone and E-mail Support from 7 a.m. to 7 p.m. Central Time
- 24/7 Emergency Support with one hour response time
- Online Support Center with manuals
Automatic Software and Module Updates
CivicPlus continues to enhance and update our already robust Content Management System and eGovernment Tools. When we do, we automatically roll-out these updates to our clients so you don't have to worry about updating software or paying extra for upgrades.
Learn more about our ongoing enhancements.
Emergency Website Updates
If you experience an emergency or natural disaster of any kind and are unable to update your website, you can contact our support line and we'll be more than happy to make the necessary changes—for no additional cost. This is just another free service we offer to our clients that ensures you are always in constant communication with your community.
Contact Customer Support
For all customer support questions and requests, please call 1-888-228-2233 ext. 307, e-mail CivicPlus Customer Support, or visit our Online Support Center.
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“Please pass along my thanks to your customer help team. Anytime that I have a staff member call, they always comeback to me and talk about how friendly and helpful the support guys are. Even if they can’t solve the problem right then and there with you on the phone, they figure it out and call back right away.”
Corky Brown
Public Relations Manager
City of Cedar Hill, TX
View More Testimonials
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