As a municipal clerk, you take a hands-on approach to your work. You have to. You’re often seen as the staff member with all the answers when either citizens or internal staff members are looking for information. Whether it’s the latest agenda, the minutes from four meetings ago, a permit application, or a registration form, you’re the one who can put their hands on any essential document in the administration the fastest. Being so closely involved in a document management process often results in a tendency to take a very manual approach to file creation and maintenance. The problem for clerks, however, is that with shrinking budgets, smaller staffs, and greater expectations for on-demand access to a wider variety of civic resources, time is too limited for any processes to be inefficient.