Accelerate Digital Accessibility with Help from CivicPlus & AudioEye

Written by CivicPlus

Every citizen in your community deserves equitable access to your digital content. Web accessibility standards ensure content can be easily accessed by all citizens, which is why as an industry leader in local government web development, every CivicEngage® website is built using the highest accessibility standards.

Unless a website is designed and coded with digital accessibility in mind, it is not accessible for more than 15 percent of the world’s population. This statistic includes those who rely on assistive technologies, aging populations, and end-users with varying levels of vision, mobility, or cognitive disabilities.

When it comes to making a website accessible, identifying issues of accessibility on a government website is only half the battle. Once accessibility barriers are identified, they need to be fixed. Then, the website requires consistent monitoring to ensure that any new content meets accessibility standards. Delivering accessible and usable content is an ongoing commitment to your end-users, and with the help of AudioEye, CivicPlus offers an end-to-end solution for digital accessibility, all while accommodating the lean budgets and staffs.

 Seamlessly integrated into CivicPlus’ CivicEngage content management system (CMS), AudioEye’s technology delivers accessibility remediations and publicly communicates the steps taken to improve accessibility. The patented technology automatically detects violations of the Web Content Accessibility Guidelines (WCAG) 2.0 and Section 508 Success Criteria, accelerating the government’s website to ADA compliance. 


Accessibility Statement Page on

 The Implementation Process

AudioEye takes a three-phase implementation approach to achieve its trusted status. This implementation process focuses on automated and manual testing, remediation, and validation. The certification statement is updated with each phase as outlined below, publicly illustrating where the website is within the remediation process. Depending on the complexity of the website, the implementation process may be completed in about four months. Then, AudioEye’s technology continues to monitor the website for any future accessibility issues.

The Three Phases of Accessibility Remediation Implementation

Phase 1 leverages Dynamic Remediation Technology to activate the Accelerator, which automatically fixes a portion of the website’s accessibility issues. The Accessibility Icon also appears on every page of the website, which provides a Help Desk and Certification Statement for end-users. The Help Desk provides end-users a means to report accessibility or usability issues, while the Certification Statement provides verbiage about the client’s commitment to digital accessibility.

Phase 2 AudioEye accessibility engineers conduct automated accessibility scans to find and remediate issues of accessibility.

Phase 3, manual Assistive Technology (AT) testing is completed with various screen readers to ensure the website is accessible and usable.

Upon completion of Phase 3, the website has a trusted foundation of accessibility and usability for all end-users.

CivicEngage also provides its local government website clients with access to the AudioEye Toolbar, a compilation of web personalization tools that improve usability and maximize WCAG 2.0 conformance. 

These tools include:

  • The Site Menu, which simplifies the site menu for easier navigation
  • The Page Elements Menu, which provides keyboard users and screen readers with options to navigate keyboard focus to different areas of the page quickly
  • The Help Desk, which ensures end-users who find issues receive the highest quality customer service
  • The Reader, which allows end-users to easily customize the visual display of the page
  • The Player, which lets users listen to the content of a web page that is read aloud.


City of Portsmouth site showing Accessibility Certification as well as usability tools.

Together, CivicPlus and AudioEye are eliminating gaps between the valuable news and information your community needs, and the technology they use to connect with your local government.