CivicPlus Technical Support Earns Stevie Award Recognition for Second Straight Year

Written by CivicPlus

CivicPlus® Technical Support was named a finalist for both Front-Line Customer Service Team of the Year - Technology Industries and Customer Service Training or Coaching Program of the Year - Technology Industries categories in the 14th annual Stevie®️ Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner for each category in the program.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards®️ and the Stevie Awards for Great Employers.

The Gold, Silver, and Bronze Stevie placements from among the finalists will be revealed during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend. 

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More than 2,600 nominations from organizations of all sizes and in virtually every industry, in 48 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees. Entries were considered in 90 categories for customer service and contact center achievements.

“CivicPlus is honored to receive this industry recognition for support service excellence for the second consecutive year,” said Constance Cooke, CivicPlus Director of Technical Support. “At CivicPlus, the satisfaction of our clients and their ability to maximize their use of our integrated solutions is our highest priority, and our technical support team is a vital component of the high-quality client support model that helps differentiate CivicPlus from other municipal software solution providers.”

Maggie Gallagher, president of the Stevie Awards, commented, “Every Finalist nominee should be proud of the work they did over the past 18 months to be recognized by the judges.  They should also be proud of how well they effectively communicated those achievements to the judges.  We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28.”

“We are proud to serve as trusted resources for the local government leaders who work tirelessly to make a difference in our communities,” said Cooke. “Their mission is too critical not to have the support of experts in the industry who can help them leverage technology to make their communities better. These awards are a true testament to the way we have disrupted the standard service model in our industry and have created an impeccable blend of fast-paced technology and customer-centric support solutions that empower our partnership with more than 4,000 local governments.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at stevieawards.com/Sales. 

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®️, The International Business Awards®️, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie’s recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc. and ValueSelling Associates, Inc.