CivicPlus® Technical Support Wins Stevie® Award

Written by Constance Cooke

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition.

CivicPlus Technical Support was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year – Technology Industries category in the 13th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards®  and International Business Awards®.

The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended. 

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

The CivicPlus Technical Support Team’s submission documented several monumental achievements. Achievements included the creation and implementation of a company-wide crisis and controversy communication process to assist local government clients during times of emergency; the launch of the CivicPlus Status Page, a real-time, 24/7 information and transparency portal into the operational status of CivicPlus software; a reduction in response time to support tickets by over 13 hours; and the launch of self-service Help Centers and the integration of live chat support for all CivicPlus software solutions with an average response time of 1.4 minutes.

The judges commented that the “nomination shows amazing results during a short period of time. The metrics used to support the nomination story were excellent. The proactive outreach to areas impacted by disaster added to the customer experience.”

Constance Cooke, CivicPlus Director of Technical Support, stated, “It is an honor to be recognized among so many global leaders in customer service support in the technology industry. On behalf of the entire CivicPlus Technical Support Team, we extend our congratulations to all of this year’s Stevie Awards nominees.”

“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.

“This year’s Stevie Award reaffirms to us that we are helping CivicPlus to achieve its goal of making local government work better,” said Cooke. “We are proud of last year’s accomplishments, and they will serve as a benchmark for the future as we continue to shape our technical support strategy and offerings based on the needs of our clients and our company’s innovative technology solutions.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales

About CivicPlus

CivicPlus is the integrated technology platform for local government, working with over 3,500 local governments including municipalities, counties, and municipal departments. CivicPlus has been selected by Inc. Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.” since 2011. For more information visit CivicPlus.com.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.