The online imperative is the expectation for local governments to provide services online as driven by citizens' consumer experiences.
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Unexpected. Unpredictable. Unprecedented.
These are only some of the words being used to describe the cultural, societal and industrial shifts felt across the globe due to the COVID-19 pandemic. In a matter of months, academic institutions from preschools to universities migrated to online learning, mega-corporations shut down offices and ceased work-related travel and local governments were forced to close their doors, leaving citizens searching for alternate ways to obtain critical civic services— like applying for unemployment. While no one saw the pandemic coming, it should be no surprise that COVD-19 is ushering in a permanent reliance upon socially distanced virtual engagement.
As CivicPlus Director of Product Strategy, Jonathan understands the challenges that human resource professionals in local government face when looking to recruit, identify, and hire the best talent in their community, for their community. Jonathan’s primary focus at CivicPlus is on following the trends in the local government human resource landscape, and leading product enhancements for CivicHR to ensure the solution evolves as the needs of local government evolve. Jonathan holds a Bachelor of Science Degree in Business Administration. He has over fifteen years of experience in software research and development, client service, process improvement, product implementations, sales, and marketing.