Keep Citizens and Authorities Happy With Citizen Request Management

Written by Cari Tate

Learn how to better engage and service your citizens with a modern 311 and citizen request management solution.

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Learn how SeeClickFix can help you open dialogue with citizens, and keep it open.

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Today’s local governments across the country are under increasing pressure to cut costs, stretch budgets, find efficiencies, and essentially do more with less. Now more than ever, local governments are in need of tools and solutions that can enable them to more efficiently meet their civic engagement goals using every available communication channel. The key for local governments, however, is to choose solutions that are just as easy for citizens to engage with, as they are for administrators to manage.

As revealed in a study by the Pew Research Center, less than 30 percent of adults take advantage of their local government’s digital offerings in order to complete common services, such as submitting and following-up on requests. Studies reveal that the most common reasons citizens are failing to take advantage of government-implemented digital solutions is due to the fact that the chosen tools are not intuitive or user friendly. As a result, citizens are taking their requests offline, which increases paperwork, phone calls, and walk-ins for local government administrators to manage throughout their already busy days.

Civic Tip: Click here to learn more about the benefits of a citizen request management system to help build citizen trust and streamline administrative efficiencies.

SeeClickFix 311 and Citizen Request Management

We designed SeeClickFix to give residents a way to speak, officials a way to listen, staff a way to take action, and local governments a way to share results. Build trust with residents and staff one request at time with SeeClickFix.

  • Foster real-time resident engagement that improves your community’s quality of life
    with SeeClickFix. Mobile app, web portal, call taker interface, and Facebook app
    deliver access for all. 
  • Route resident requests to the right departments automatically with SeeClickFix. Custom workflows use a request’s type and location to properly assign resources the first time, letting you get more done, faster.
  • Stay on top of service requests with online work orders, assignments, job status, and
    cost tracking. Data flows to where it’s needed with integrations to over 20 software solutions.
  • Sharing results with residents and staff builds trust and confidence. SeeClickFix makes it easy to analyze your data with in-app tools and ArcGIS via an integration.

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