CivicPlus®, the nation’s leader in integrated technology for local government, has announced it has launched the newest addition to its integrated solution suite. The CP Connect™ 311 citizen request management (CRM) solution offers municipalities robust citizen communication, service request, and issue management capabilities and will help local governments manage their citizen-facing workflows more easily by centralizing communications and streamlining service delivery and reporting associated with citizen issues and opinions.
“CivicPlus is committed to offering the most advanced integrated solutions to address the technology needs of local governments,” said Brian Rempe, CivicPlus Chief Executive Officer. “In working with over 3,500 local governments, we understand that one of the most pressing needs local governments face is visibility, management, and reporting associated with citizen requests and issues. The new CP Connect will allow us to help local governments solve this challenge through automation, which means enhanced citizen service through streamlined, time-saving workflows.”
CP Connect is the latest in a growing list of integrated solutions designed for local governments that are integrated within the CivicPlus® Platform, the foundation on which all CivicPlus solutions are built, allowing them to work seamlessly and securely.
“Local governments need to foster collaboration not just among their people, but among the systems and software that power their administrations,” said Rempe. “Our CivicPlus Platform breaks down data siloes and allows local governments to work more efficiently. Adding an advanced 311 and CRM component to our platform is one more critical step that allows us to meet our goal of helping local government work better."