New requirements associated with the Payment Card Industry (PCI) Data Security Standard (DSS) state that all payment systems must disable early Transport Layer Security (TLS) by 2018. TLS is a technology used to encrypt sensitive information sent via the Internet. TLS is the replacement for Secure Sockets Layer (SSL).
In early compliance for this requirement, CivicRec® has disabled TLS (1.0 and TLS 1.1). This change means that we no longer support the Internet Explorer (IE) version 10 browser.
CivicRec clients that currently utilize IE10 across their administration will need to upgrade to IE11, or to another compliant browser, in order to support the new, required TLS 1.2 level.
We recognize that browser support is a key concern to many clients. CivicRec browser support is predicated on ensuring that our clients and their citizens have the best experiences possible with our CivicRec® solution, while ensuring the security of information and reliability of our software.
CivicRec supports the current version of most major browsers, however if manufacturers choose to terminate their support for a product or version, CivicRec is no longer able support that solution in our development or testing environments either.
Please contact your internal IT staff to ensure that your browser can support the latest TLS 1.2 requirement. Note that browsers released prior to 2014 may not support TLS 1.2. You can check your browser's TLS support capabilities by visiting How’s My SSL?
For more information regarding TLS compliance, please refer to the chart below:
|Desktop Browsers Currently Supported by CivicRec|
|Internet Explorer||Microsoft Edge||Firefox||Google Chrome||Apple Safari|
|PC||IE11||Latest Version||Latest Version||Latest Version||Not Supported|
|Mac||Not Supported||Not Supported||Latest Version||Latest Version||Latest Version|
|Mobile Browsers Currently Supported by CivicRec (front-end only)|
|Native Browser Only|
|iOS||Latest + 1 Previous|
|iOS Chrome||Latest + 1 Previos|
|Android™||Latest + 1 Previous|
For more information, or if you have any questions, please contact our CivicPlus support specialists.