3 Steps to Keeping Citizens Informed When a Tornado Threatens Your Community

According to the National Oceanic and Atmospheric Administration (NOAA), 17 Americans lost their lives in 2016 due to tornadoes. When it comes to these deadly forces of nature, the common causes of tornado-related deaths and injuries involve flying/falling debris, or being picked up or blown by the tornado, two threats that can cause head injuries, chest trauma, or other complications. Most injuries and deaths occur to individuals who are outside, in apartment buildings, or in mobile homes, compared with individuals who are inside houses. With tornadoes, like with so many other natural disasters, the greatest way to save lives is with early notification. By allowing citizens to get indoors to a safe place before the tornado hits, you’ll stand a better chance of minimizing fatalities.

The Integrated Public Alert and Warning System (IPAWS)

Communities that utilize a government emergency notification system that integrates with IPAWS can amplify their emergency communications and reach as many citizens as possible with critical news, updates, and instructions. IPAWS is designed to help emergency managers create and distribute local emergency notifications through all the nation’s available alert and warning channels. This includes:

  • The Emergency alert system (EAS), which broadcasts to AM/FM radios and public televisions.
  • Wireless Emergency Alerts (WEA) sent to capable wireless devices.
  • National Oceanic and Atmospheric Administration (NOAA) weather radio alerts.
  • Local sirens.
  • Digital signs.
  • Other local and unique systems.

Tornado Communication Best Practices

When predictions of a tornado threaten your community, there are three critical steps to minimizing casualties: communicate early, reach as many people in the area as possible, and provide actionable instructions.

Communicate Early

As soon as you know a tornado is a possibility, begin to implement your communication strategy as efficiently as possible. If you need to create the same message multiple times using different communication distribution systems, you’ll lose time with every duplicative effort. If you utilize a mass notification system that integrates with IPAWS, you can craft a single alert message that is sent immediately via:

  • Email to subscribed citizens
  • Text message/SMS alert to subscribed citizens
  • Phone call to subscribed citizens
  • Social media
  • Your local government website
  • AM/FM radios
  • Public televisions
  • NOAA weather radios
  • Digital highway signage

A mass notification system that integrates with IPAWS can send notifications to cell phones without being delayed by network congestion. It can interrupt local TV and radio broadcasts to share important notifications. It can even post notifications to digital road signs and various other locations instantaneously.

Amplify Your Reach

A benefit of IPAWS when a tornado is threatening to touch down, is that it allows you to reach not just citizens that have signed up to receive emergency alerts, but travelers in the immediate area via regional broadcast stations, outdoor digital signage, weather radios, and wireless devices capable of receiving WEA alerts.

The most powerful mass notification systems will also allow you to reach citizens and travelers who may be in your area and in the vicinity of the tornado using the Environmental System Research Institute’s (ESRI) mapping technology. Such capabilities allow you to draw a multi-point polygon shape on a map of your community to define the boundaries of your message. By defining a geographical communication area, you have the greatest flexibility and control to make sure anyone remotely near the path of the tornado, will receive an alert.

Provide Actionable Instructions

If a tornado is coming, your citizens need to know more than its trajectory. They need actionable, life-saving information. When sending communications to citizens, especially via text, social media, or email, keep the content brief. Provide clearly written information and a link for where citizens can find more information. Preferably, direct them to your local government website for information on:

  • The location of local shelters
  • Natural disaster preparation tips
  • Contact information for local resources, such as utility companies, emergency responders, and local police departments

Recovery Communications

Remember to continue to communicate safety information after the tornado event has ended. Even if your community sustains only minimal damage, your citizens will still want to know what aspects of their community and their resources have been impacted, what areas are damaged, what roads are closed, and who to contact with questions or for immediate assistance.

With an immediate and actionable communication strategy, and the tools available to help you reach as many citizens and visitors in the path of the tornado as possible, you’ll be best positioned to keep your citizens informed and safe.

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Author
Ryan Strait

Ryan Strait

As the CivicPlus Director for Public Safety Solutions, Ryan’s focus is on understanding the communication challenges faced by local governments in times of disaster, and ensuring the CivicReady solution offers the most efficient, and effective capabilities to allow governments to keep citizens safe and informed. Ryan leads market research initiatives relative to local government mass communications and provides local governments with needs assessments. She also oversees the consistency and quality of all CivicReady product implementations. Ryan holds a Bachelor of Science Degree in Business Administration with a major in Marketing from Kansas State University. She has over eight years of experience in marketing and consulting with a focus in mass notification technology.