City of Thomson & McDuffie County, Georgia
The City and County's previous website was confusing for staff to manage and residents to navigate, with city departments separated from county departments. This also made the overall structure of the website hard to navigate. For example, their Municipal Court is managed by the Police Department, yet residents thought of it as part of the court system.
To empower residents to more easily self-service their needs using the website, CivicPlus made the Municipal Court a separate department within the court's departments, allowing both the court clerk and police departments to manage the page's content. The new CivicPlus website also allows Thomson and McDuffie County to present combined county and city services. Currently, the entity's leaders are managing a combined fire and emergency management (EMS) website. The website's structure enables multiple departments with separate permissions and contact information to utilize the same sidebar. Information is organized between a mega menu and search bar at the top, buttons in the middle, and a calendar at the bottom after scrolling. Visually, visitors of the website are greeted with rotating images of the community, highlighting its events and scenery.