Community Self-Service Tools To Exceed Citizen Expectations

• Increase Revenue
• Improve Administrative Efficiency
• Delight Your Community

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To Meet Municipal Responsibilities and Become The Difference Maker In Your Community , You Have To Provide Consistent Digital Service Interactions

But There’s a Problem...

So much noise can leave your citizens confused

You have limited resources and staff

Services are siloed by departments

Your revenue capture capabilities are inconsistent

It’s easy for requests to fall through the cracks

Many of the miscellaneous services get overlooked

CivicPlus® has everything you need to connect your citizens with services online.

Serve Your Citizens And Delight Your Community With CivicPlus

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Save-Time

Save Time

Reduce costs by eliminating duplicate work so you can focus on more impactful strategic initiatives.

Delight-Community

Delight Your Community

Be responsive and strengthen citizen trust.

Generate-Revenue

Generate Revenue

Make it easy for citizens to access and pay for services.

How to Get Started

Step-1

1.

Tell Us Your Challenge

Step-2

2.

We Build The Solution Suite

Step-3

3.

Engage Your Citizens and Build Trust

We understand that citizen expectations have changed, which is why we’re helping communities lead their digital transformation efforts.

Happy-Clients

4000+ Happy Clients

Citizen-Comm

10M Citizen Requests Resolved

Comm-Channel

250M Citizens Served

Citizen Self-Service

Requests

Requests

Make it easy for citizens to ask for the services they need and for your staff to respond.

Workflows

Workflows

Streamline multistage processes with online tools to support your team’s efficiency.

Mobile

Mobile

Easily reach your citizens on any device and allow your workforce to get their job done anywhere.

Interactive Maps

Interactive Maps

Location is critical to service delivery from request inputs to tracking and reporting.

Messaging

Messaging

Communication is key to closing the loop on requests and delighting your citizens.

Leverage
Omni-Channel Communications

Location-Based-Interactions

Location-Based Interactions

Maps, polygons, geotags, and GIS allow citizens to pinpoint the spot of their request.

Outreach

Omnichannel Outreach

Write your message one time and send to all the channels that your citizens rely on.

Multimedia

Multimedia Content

Interact with your community using dynamic content like videos, maps, and photos.

Provide Greater Transparency

Performance Reporting

Performance Reporting

Build dashboards, provide reporting and get the credit you deserve.

Records

Citizen Record Requests

Provide a way for citizens to get access to the records they are looking for.

Agendas & Minutes

Agendas and Minutes

Allow citizens to stay informed about the topics they care about most.

Let Citizens Reach You

Forms

Forms

Let your citizens, contact, sign up, pay bills, submit a request and more.

Chat Bot

Chat Bot

Interactions that reduce the time it takes for citizens to find vital information.

Surveys

Surveys

Gather citizen sentiment feedback and keep a pulse on your community.

Community Digital Self-Service Solutions and Partners

Our suite of integrated solutions includes:

CivicEngage

Municipal website design and hosting.

CivicRec

Parks and recreation management.

CivicRec

311 citizen request management.

CivicClerk

Agenda and meeting management.

CivicRec

Ready-to-use apps and forms to enable citizen self-service interactions.

CivicPlus Media

Live streaming and recorded video services.

CivicPlus Mobile

Citizen mobile app for enhanced engagement.

CivicPlus Pay

Utility application that connects to payment gateways.

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Stop Struggling To Serve Your Citizens And Delight Your Community With CivicPlus

Demand for digital and no-touch services has grown by 20% in the U.S., which means communities that are not providing modern online experiences are leaving citizens dissatisfied and losing revenue. With CivicPlus online self-service tools, you’ll get hours back in your day, increase revenue and exceed citizen expectations.

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