Passionate citizens are some of the most valuable assets a community can have. Passionate citizens can also challenge the establishment, push for progress and do it all, loudly.
If your biggest challenge as a clerk is trying to smooth relations with angry citizens—both one-on-one and in the public forum— download our eBook to take back control of these interactions confidently and calmly.
- Part I How to Manage Difficult One-on-One Conversations
- Part II How to Manage Difficult Conversations in the Public Forum
By embracing the strategies in this eBook, you’ll never have to fear conversations with frustrated citizens again.