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It's Time to Stop Living in Fear of the Irate Citizen

Municipal Clerk Best Practices for Managing Difficult Conversations in the Public Forum

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New eBook

Passionate citizens are some of the most valuable assets a community can have. Passionate citizens can also challenge the establishment, push for progress and do it all, loudly.

If your biggest challenge as a clerk is trying to smooth relations with angry citizens—both one-on-one and in the public forum— download our eBook to take back control of these interactions confidently and calmly.

eBook Contents:

  • Part I How to Manage Difficult One-on-One Conversations
  • Part II How to Manage Difficult Conversations in the Public Forum

By embracing the strategies in this eBook, you’ll never have to fear conversations with frustrated citizens again.