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Your civic website should stimulate two-way communications with your citizens. Our Forms module allows you to receive countless varieties of data submissions from citizens such as:
Online forms mean less paper, and fewer walk-ins, which save your administrative staff time, not to mention filing space. Imagine eliminating a significant portion of the papers that cross your desk and the phone calls you triage every day.
The Forms module is easy to use, allowing any non-technical site administrator the ability to create a customized, interactive online form. By utilizing Forms in tandem with our ePayment module, citizens can even pay for associated expenses in a single, secure online transaction. Forms can be built to send submission notifications to responsible administrators, helping to speed response times and increase citizen satisfaction.
For municipalities that are already utilizing a third-party form application, your CivicEngage website can integrate with your existing form application. This can be accomplished with CivicEngage’s open API—a publicly available application programming interface that provides developers with access to the CivicEngage CMS’s technical code to integrate third party applications and make further customizations. If you do not have a technical resource on staff to integrate your existing form into your CivicEngage website using our open API, contact your CivicEngage account executive for assistance and alternative options.
If you’re not using online job postings today, your paper-based application process is likely limiting your candidate pool. Without online job postings, citizens who want to complete or hand in their applications in person must travel to your office during business hours. For many, that could mean the inconvenience of taking time off from their current job. For others, it could mean passing on the opportunity all together.
Find talented and qualified employees to join your administrative team by quickly and easily posting open job positions to your civic website using the Job Postings feature—no IT support needed. To expedite the job posting process, start with one of our basic job descriptions, and customize it to meet the needs of your community. Then, utilize one of the predefined standard online applications, or choose to customize your own.
The Job Posting feature allows citizens to access information about job openings and how to apply, and easily download and submit an application along with a resume to the appropriate hiring manger, all from an easy-to-navigate online interface. Citizens can even search for available positions by category, such as:
Submitted applications are immediately available for review by hiring managers, expediting the hiring process, and minimizing detrimental gaps in staffing. The Job Postings feature is also fully supported by our Notify Me® communication subscription tool, allowing interested citizens to subscribe to alert notifications when relevant job openings are posted. Communities that choose to integrate their Job Posting feature with CivicSend® are also able to send notifications to social media channels, further amplifying the reach of their recruitment efforts.
The Facilities feature provides a dynamic way to display information to citizens on any type of community reservation listing, such as:
This feature’s intuitive interface allows citizens to find facilities available for reservation through an interactive map by searching by name, or by browsing a list of available facilities listed on the Facilities page.
This Facilities feature also allows for streamlined civic resource management. Allow administrative staff and citizens to reserve community resources through a single platform. The Facilities feature eliminates the risk of booking conflicts, limits paperwork, and reduces reservation phone calls and walk-ins. By connecting to our Forms, ePayment, and Document Center features and modules, Facilities is an end-to-end solution for administrator and citizen facility resource management.
With Facilities, all verifications and administrative tasks associated with local resource reservations are completed online without the need of manual maintenance. A citizen can go online to search for facilities in the community, verify availability and that there are no conflicts, and submit payment. Your staff always has access to view reservations though the system, but you’ll no longer need to spend time answering calls, describing facility resources, and chasing down payments.
The Activities feature allows individual departments to build and post easy-to-navigate lists of available community activities, events, and classes. Citizens can conveniently review and register for open activities online. For the streamlined management of coordinating event logistics, administrators can customize registration forms, manage attendee lists, automate waiting lists, and submit payments via the ePayment module.
To further ensure all planning logistics are completed, administrators can add an event to any community calendar, and link an activity to a specific facility, so citizens know at exactly which park this year’s Strawberry Festival will take place, and can even view the location on a map.
From soccer league sign-ups to book club registrations to blood-drive appointments, the CivicEngage Activities feature helps clients manage all their community activities. This comprehensive tool allows clients to:
If your current workflows require you to publicize community activities, collect registrations, and manage payment transactions via multiple systems, the Activities feature will streamline all the activity scheduling logistics using a single interface—saving you time and effort when coordinating each event.
Public access to municipal bids and requests for proposal is critical. With the Bid Postings feature, posting bid documentation online is quick and easy. How does your procurement department manage bids today? Do you utilize an external, third party system with a confusing interface and slow upload speed? With the CivicEngage Bid Postings feature, you can manage bids for all departments using an intuitive interface that is fully integrated with your CMS. No separate systems or workflows required.
Use the integrated Bid Postings feature to aggregate documentation, outline bid details, and publish searchable and downloadable content to ensure your administration receives viable, qualified bid responses. The Bid Postings feature is fully integrated with the Notify Me communication subscription tool to allow local service providers to sign-up to be notified when new bids are available.
New CivicEngage MobileAdmin App coming in December 2016
CivicEngage has helped over 3,500 local governments engage with their citizens. Complete the form below and see if CivicEngage is right for you.