Ongoing Training & Consulting

Expert Resources

We believe continual education allows for constant evolution. To help ensure your web presence is constantly evolving, we offer a variety of tools and resources that will help support your citizen engagement goals:

Customized On-site or Virtual Training

Our initial post-implementation training is offered to administrators and content contributors. Every training session is tailored to meet the needs of your staff and your community. Our training experts ensure every session is customized to fit the needs of the people in the class—what their roles are, and the services they offer residents and visitors. We’ll teach you how to maintain your CivicEngage^® website in a way that reduces your day-to-day work and keeps your content aligned with best practices so citizens can self-service their needs.

Educational Webinars

Great for refresher training and expanding your skill set. Our educational webinar series routinely offers basic training on our platform’s features and functionality. In addition, we offer regular classes for system administrators that focus on intranet set-up, and design essentials to ensure you are fully leveraging the potential of our powerful platform.

Your Strategic Partner

Implementing an enterprise-wide software solution like a website is a huge undertaking. Not only do organizations spend a large amount of their budget on software, stakes are high because a website touches every department in an organization.

When done right, a website transition can be managed well to get the maximum amount of utility out of the software, as quickly as possible. Time-consuming processes currently handled with manual workflows can be integrated into, or alleviated by, our robust software solutions, saving your staff time and effort daily.

Stale content can be updated and a plan put into place to keep it fresh. A navigation structure can be thoughtfully designed to get citizen end-users the information they need with as few clicks as possible.