Could a Chatbot be the Key to More Positive Civic Experience in Your Community?

Watch On-Demand

Your citizens’ expectations for what defines a positive civic interaction with their local government have changed over the past year. They now expect on-demand, anytime, any device help when searching for local information and regulations.

That means it’s time for automation.

In this recording, our technology innovators talk about how chatbot technology frees up municipal staff for critical project work while creating digital and delightful citizen interactions. You’ll learn:

  • Why chatbots are becoming a foundational element of citizen service post-pandemic
  • How local governments across the country are using chatbot technology successfully, including Lebanon, NH; Miramar, FL; Pierce County, WA; Bucks County, PA; Stearns County, MN; and Portland, ME
  • How the CivicPlus® Chatbot’s new auto-translation functionality supports multi-cultural communities

Our Guests

Colby Ring, Frase

Colby Ring_FraseColby Ring is the head of sales at Frase. Colby trains and onboards CivicPlus customers so they can be successful using the CivicPlus Chatbot. Prior to Frase, Colby spent over 10 years in sales and service at the fastest growing chat technology companies in the world, including Hubspot and Drift.

Michele Beckett, CivicPlus Account Executive

Michele Beckett_CivicPlus-1As the Account Executive for CivicPlus Chatbot powered by Frase, Michele is primarily responsible for understanding and addressing the citizen service and engagement needs of local government communicators, administrators, and IT teams. Drawing on her over 13 years of customer service experience, Michele understands the art of active listening and how important it is to understand the needs and goals of both the client and the populations in which they serve.



Your Host: Don Torrez

As a CivicPlus Accessibility Partner Manager, Don has worked with 150 local governments to improve web accessibility and learn how to comply with law and guidelines. He is a Certified Accessibility Coordinator with the national ADA organization and has produced webinars and white papers in the U.S. and Australia. In addition, he has written a training curriculum on Web Accessibility and speaks out for greater awareness in electronic disability issues. His vision is to remove the fear and confusion from this issue.


*CivicPlus Chatbot is powered by Frase