Webinar Series: Governing Through Crisis

Part IX: Remote Service Request and Communications Management with SeeClickFix

Register Now

In response to the COVID-19 pandemic, many local governments have closed their offices. Now suddenly remote, employees and their workflows/processes must adapt quickly. As a web-based platform, SeeClickFix helps staff to:

  • Accept requests without being face-to-face
  • Create pandemic-related categories, e.g., price gouging, public gatherings, and assist-a-neighbor
  • Gather information about field requests, before heading out, to limit exposure
  • Route service requests and create work orders online—from anywhere
  • Set the public’s expectations about service availability
  • Accept requests for future follow-up

Join Cari Tate, CivicServiceTM Director of Customer Success on Monday, April 27, at 1 p.m. ET (12 CT, 10 a.m. PT) as she shares examples of municipalities keeping their virtual doors open with SeeClickFix.

If you cannot attend this webinar in person, still register, and we will send you a recording of the presentation 48 hours after the live broadcast.

For resources, information, and education about COVID-19, visit our crisis management portal.

Cari Tate 2020

 

Your Host: Cari Tate

Cari Tate serves as Director of Customer Success for CivicService. She works to bring municipalities from A to Z of using SeeClickFix to enable their residents to report quality-of-life issues, and empower cities with the tools to track, manage, and reply to those issues. Ultimately, SeeClickFix improves communities through transparency and collaboration. Cari has been with SeeClickFix for close to six years.

In addition to graduating with an MBA from Southern Connecticut State University, her prior adventures include marketing for the architecture firm responsible for the restoration of the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congresswoman. Cari currently resides in Denver, CO.