Managing Your COVID-19 Communications Using Multi-Channel Tech

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Ask any citizen what the one thing was that they wanted most from their local government at the height of the COVID-19 crisis (and still today), and they’ll tell you communication. COVID-19 has redefined citizens’ relationships with their local government. Your citizens want regular, proactive, transparent news, updates, information, and guidance, and they want it from every possible communication channel.

Fortunately, all you need to deliver on these expectations is a content management system (CMS) with multi-channel communication functionality.

Join us as we share best practices from users of our CivicEngage® CMS who have leveraged its functionality to keep citizens safe and informed during the COVID-19 crisis. Attendees will leave this event with new ideas for amplifying the reach of pandemic news, updates, and instructions.



Your Host: Jamie Shannon

Jamie has over 15 years of experience working in the government technology sector. In her role as a CivicEngage® product manager, Jamie draws on knowledge gained from responsibilities working within the account management, client support, and product management teams at CivicPlus to help define the roadmap for CivicEngage based on technology advancements, client needs, and the local government engagement landscape. Jamie holds a Bachelor of Science Degree in Business Administration with a concentration in Marketing from Colorado Technical University in Colorado Spring, CO, and a Master of Business Administration Degree with a focus on Network and Communication Management from the Keller Graduate School of Management at DeVry University.