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Award-Winning Support

Convenient Access to our Industry-Leading Technical Support Team

CivicEngage Support

Our Service and Support Set Us Apart

When you choose CivicEngage® you partner with an award-winning team of municipal website experts who act as extensions of your administration, prepared to help you implement and maintain your website every step of the way. Our CivicPlus® Technical Support Team was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year – Technology Industries category in the 13th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.

Our Team of Municipal Website Experts Are



Toll-free phone and email support 7 a.m. to 7 p.m. CST Monday through Friday, plus 24/7 emergency support. Live chat weekdays from 10 a.m. to 4 p.m. CST.



All of our technical support specialists are located right here in the United States. Our headquarters is located in Manhattan, KS.



Our goal is to respond to all email support requests within four hours during normal business hours, and within two hours for voicemails left with our support team.



We provide continual support for updates and fixes as soon as they are available to clients, as well as maintenance rollouts, and quarterly enhancements.

The CivicPlus® Help Center

Our online support solution has been designed to meet the needs of our clients. The Help Center provides support and resources for our entire suite of software solutions. Utilize the Help Center to:

  • Access user guides, help articles, and troubleshooting solutions.
  • Follow a topic of interest and elect to receive notifications when a new article is added that pertains to that topic, or when updates are made to existing topic articles.
  • Access self-help solutions immediately, anytime.
  • Share educational materials and best practices with new team members

 Take Me to the Help Center

Website Support

Some of Our Most Helpful Content

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CivicEngage has helped over 3,500 local governments engage with their citizens. Complete the form below and see if CivicEngage is right for you.