COVID-19 blindsided global leaders and changed the way that both the private and public sectors operate, and how consumers and citizens interact with the world. Perhaps the most significant impact on engagement in our post-pandemic society can be defined by one phrase: digital optimization. COVID-19 is fast-tracking the adoption of online services, and digital interactions and local governments need to be among the first to adapt.
Our white paper explores what digital optimization means for local governments, and why leaders need to accept it as a new expectation from citizens and staff.
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