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CivicReady Features

 

CivicReady

The most complete communications tool for local governments

CivicReady is a cloud-based mass notification system that is designed to empower local governments to communicate information to citizens quickly and effectively, no matter where they are in the community.

We offer multiple reliable and secure measures for sending notifications. You can email your message from an external email account, text it in from your cell phone, call it in through our 24/7 emergency support team, or send it with a single tap on your smartphone using our mobile app.

From automated messaging to our powerful mobile app, CivicReady offers the flexibility to allow you to quickly create and distribute news and information whether it’s in response to a local crisis, or simply a routine communication.

Features

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Simple

Using CivicReady is as simple as sending an email. Our one-click messaging interface gives you the ability to compose a new message or use a pre-written, event-specific template.

  • Intuitive dashboard
  • One workflow to launch a notification via all channels
  • Quick launch notification templates allow you to send a notification with one click
  • Multilingual capabilities provide the option to communicate with all citizens effectively
 

Mobile

Access the full capabilities of the CivicReady system from the palm of your hand, and broadcast secure, two-way messages from your Apple® or AndroidTM mobile phone or tablet.

  • Mobile applications for citizens and administrators
  • Launch from any browser on a desktop, laptop, or mobile device
  • Launch by texting in, emailing in or calling in to trigger a notification
 

Automated

Automated messaging can be created through triggered voice and email alerts, short message service (SMS), or push notifications. Schedule automated alerts to be disseminated via:

  • National Weather Service (NWS) alerts
  • Text/SMS notifications
  • Messaging API used for automated messaging

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Flexible

CivicReady gives you the flexibility to customize your communications to meet the needs of your community with such features as:

  • Adjustable call throttling to ensure local telephone infrastructure is not over-loaded
  • Multimedia capabilities, allowing you to add images, audio, video, and other attachments to your messages
  • A 10 Mb limit on emails
  • Rich text email capabilities
  • Custom caller ID and email domain set up
  • Direct short message peer-to-peer (SMPP) and SMS text messaging capabilities
  • Geo-targeted messaging capabilities
  • Ad-hoc messaging to send communication to new groups on the fly
 

Reliable

CivicReady allows you to communicate with citizens effectively and confidently. View a message draft before it’s sent or use a pre-defined template to schedule planned communications.

  • "Send test message to myself" option
  • "Preview message" before sending option
  • View the number of recipients before launching a message
  • Save templates for later use
  • Schedule notifications in advance

 

Integrated

CivicReady offers the flexibility of multi-channel, one-to-many communications to ensure your message has the greatest chance of reaching citizens immediately. To amplify your message, CivicReady integrates with:

  • IPAWS
  • Geo-targeted notifications via ESRI mapping integration
  • Imported/exported contact lists
  • Simple citizen opt-in and opt-out capabilities via phone, text, and email
  • Website embeds to encourage citizen opt-ins and notification requests
CivicReady Features

 

Unlimited

When it comes to keeping citizens informed and safe, you need the assurance of unlimited access. CivicReady offers unlimited:

  • Administrative users, recipients, groups, and data
  • Email, text, voice, and social media notifications
  • Member email addresses, and mobile and landline phone numbers
  • 24/7 support and training
  • Notification archiving

CivicReady Alert Button
 

Informative

Ensure citizens can communicate with your administration in times of disaster. Our two-way communication channels allow you to gather information, distribute actionable instructions, and collect citizen feedback with:

  • Two-way voice and text alerts, e.g., voice polling via interactive voice response (IVR)
  • Conference bridge capabilities
  • Incident reporting that allows citizens to send anonymous tips via email or text

 

Secure

Your administrative team can be confident that CivicReady will accommodate your department needs with privacy and security. Customizable administrative access settings and reliable hosting means in times of emergency, system security will be your last concern. Security features include:

  • Detailed group settings and extensive administrator rights
  • Protected department information and internal communications
  • Simultaneous use by multiple departments and agencies
  • Ability to set groups to unsubscribe (e.g., choose when an employee can leave a group)
  • 99.99% uptime
  • Cloud-based
  • Fully redundant
  • Section 508 compliance (via voice and text messaging)

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  • How we can help
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