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Community Engagement Consulting

We identify the actionable insights you need to make informed decisions for your community.

You Need Comprehensive and Actionable Insights from the Public to Make Inclusive and Informed Decisions

What data do you use to inform projects, investments, and priorities?

When you survey residents, is it representative of your entire population? 

How do your residents’ expectations compare to neighboring communities? 

After a project launch, can you benchmark results, impact, and sentiments? 

Get Data-Driven Insights

We are proud to be the only government software provider offering a community engagement solution with consulting services that provides data-driven insights. Our offering is part of our comprehensive commitment to empowering communities to create positive civic experiences.

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A Scientific Approach to Community Engagement Surveys

  • Comprehensive Data Gathering

    Our data scientists will work with you to understand the challenges you’re trying to solve and build a multi-faceted resident research plan to answer your questions.

  • Analysis and Assessment

    We will meet with your stakeholders to present an interpretation of our findings that could translate into actionable programming, tax dollar investments, or even proposed legislation.

  • Long-Term Partnership

    An engagement isn’t complete until we see change. We’ll support you throughout your project and will continue gathering data to support successful change management.

Experienced Data Scientists and Community Researchers

Our Data-Gathering Modalities

We’ll conduct assessments that are representative of your entire population. We can benchmark your community against national trends using a database of over 20,000 resident voices in over 9,000 different zip codes and over 4,000 cities across all 50 states.

Our data-gathering modalities Include:

Surveying

Includes online, telephone, direct mail, in-person engagements, QR code links, and social media.

One-on-One Interviews

We will augment quantitative data with deeply significant voice-of-resident and staff member input.

Online Text Analytics

We’ll scrape social media, forums, and other online public outlets to analyze sentiments and commentary.

Focus Groups

We’ll conduct thought-provoking discussions with stakeholders to gather qualitative insights.

Experienced Scientific Researchers with a Passion for Creating Positive Civic Experiences

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1,050+ projects completed in nine years by our strategic partners

2.5 million unique voices heard and valued

160+ years of combined agency side research experience

The Link Between Technology, Government, Transparency, and Resident Trust

Data shows that when governments allow the public to participate in the decision-making process and their efforts are transparent, resident trust and satisfaction rise. Read insights from our Community Engagement Consulting Team’s National Survey.

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Community Engagement Consulting Success Stories

We identify the actionable insights you need to make informed decisions for your community.

Feel Confident that Your Decisions are Informed and Inclusive

The CivicPlus Community Engagement Consulting Service allows local government entities to incorporate quantitative and qualitative data into your decision-making process.

Top Resources on Community Engagement Consulting Projects

Frequently Asked Questions

Do I need to purchase CivicPlus software to engage the consulting team?

No, being an existing CivicPlus software partner is not a prerequisite to our Community Engagement Consultation service. At CivicPlus, we believe that digital transformation and technology implementation build trust and satisfaction with residents and help solve community challenges. We’re entering engagements with administrations aiming to solve complex challenges. Some might be solved partly by technology; others will not.

What is the average consultation engagement period?

Every project is as unique as its community and is scoped based on the issue we aim to solve, the type(s) of research modalities that best provide needed insights and any deadlines you face. Since we believe the consultative engagement process isn’t complete until your residents experience change, we’ll support you during the project implementation process — no matter what it is — until we can celebrate and validate success together. Throughout implementation, we’ll continue to gather and observe data to support successful change management.

What does a community engagement survey cost?

We create a custom scope for every engagement. However, we can accommodate most budgets. We aim to offer a scalable engagement to gather representative and directional data to help you create positive civic experiences in your community.

Need Help Connecting with Your Community?

Speak with one of our specialists on how you can learn actionable insights from your community.