One of the features I really like is that CivicPlus takes into account the needs of Snohomish County, as well as any other jurisdiction, then listens and refines their product, ongoing. That kind of customer care and listening and changing to meet the needs for the benefit of all their customers is one of the reasons we stay with CivicPlus. Choosing them was easy. You guys got us over the hurdle of building and deploying a new website. We then look at the value proposition every time we need to think about our budget. We think about what value this communications platform has for our citizens. And we're happy to think that we've made the right choice.
Dave Stroble, Information Services Project Manager
For Snohomish County, a mobile-capable website had become crucial. Thirty-percent of their web traffic was coming in from mobile devices. “People were complaining that they couldn't get what they wanted on their phone. Our county is like any other county – we don't turn on a dime necessarily. But there were the things we needed to upgrade in a hurry. Number one was a mobile-capable website. We’re a very tech-savvy county. People wanted their government services at a time that was convenient to them and on a device platform of their choosing.”
One month after the site went live, the Oso mudslide claimed the lives of 42 people. “It was a terrible tragedy that affected our community to its very core,” Stroble said. “We were immediately thrown into a situation where our website became a 24/7 portal to the world. We were leading the nightly news. Every link pointed back to our new CivicPlus site. We relied on CivicPlus because, 30 days into it, you cannot be an expert on brand new technology. CivicPlus was amazing. They even changed their corporate home page to present a message of condolence and a link for how people could help. So that was pretty huge. They thought that providing an enhanced level of support during a time of emergency was normal business. That's what they do in support of a community they partner with.”
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