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311 and Citizen Request Management Solution

Built for local governments so you can serve your constituents better


CP Connect Software

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Why We Designed Our Software

Receive, Respond, React, and Report

Today's citizens no longer accept one-way forms of engagement and their busy lifestyles mean barriers to traditional forms of service requests.


Communications Management with a Single Inbox

A single administrative inbox with no need to log in to connected third-party applications or accounts. Receive and respond to all messages via the citizen’s original communication channel, such as voice, SMS, email, Facebook, Twitter, webforms, and walk-ins.

Communications Management with a  Single Inbox

Trackable, Transparent Service Requests

All communications can be converted to service requests if action is required. Manage requests using pre-defined procedures and assign tasks to the appropriate user or team. Integrated mapping technology reveals trends and identifies areas in need of dedicated service.

Trackable, Transparent Service Requests

Monitor Community Issues and Address Trends

Associate citizen feedback that doesn’t require immediate action with community issue reports so that citizen insights are never lost. Easily empower local leaders to assess hot button issues across the city.

Monitor Community Issues and Address Trends

All Touchpoints in One Interface

Every citizen interaction, regardless of the communication channel, is stored and organized in a single interface, giving you visibility into both individual citizen areas of interest as well as macro trends and topics of importance across your entire citizenry.

All Touchpoints in One Interface

Customizable and Insightful Reporting

CP Connect provides tools that help streamline compliance with the Freedom of Information Act (FOIA) through its reporting functionality when paired with compliant practices from municipal staff.  Detailed reporting, including numerical and visual data, make it easy for administrators to assess trends and engagement impact quickly. Reporting categories include citizen communications, service request management, and community issues and sentiments. Run reports for custom periods, sort, and export metrics as needed. Reporting access can be granted at the user level to protect sensitive data.

Customizable Reporting

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Dedicated to Supporting You

Award winning in-house support team

You’ll be able to reach us through phone, email or utilize our online support system for software issues, requests, or emergency ticket requests. Our online help center is available to you at any time and our emergency support team is available 24/7 for your peace of mind.

CivicPlus Support Team

The Platform

Your comprehensive solution for effective civic management

We know things have changed for you. Citizens’ expectations are on the rise while resources are dropping, and now, more than ever, you need a partner who can give you more. More solutions, more “aha” moments, and more tangible results for your municipality.




Interested? Let’s Talk

Learn more about how CP Connect can meet your 311 and citizen request needs.

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