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Today's citizens no longer accept one-way forms of engagement and their busy lifestyles mean barriers to traditional forms of service requests. In order to service today’s
Where most 311 and Citizen Request Management Solutions only accommodate one form of citizen request submission, CP Connect allows local governments to use a variety of convenient channels to capture and respond to citizen needs. It serves
Our CP Connect solution has been specifically designed to enable local governments to:
CP Connect has a single administrative inbox with no need to log in to connected third-party applications or accounts. Receive and respond to all messages via the citizen’s original communication channel, such as voice, SMS, email, Facebook, Twitter,
All communications can be converted to service requests if action is required. Manage requests using pre-defined procedures and assign tasks to the appropriate user or team. Integrated mapping technology reveals trends and identifies areas in need of dedicated service.
Every citizen interaction, regardless of
CP Connect enables streamlined compliance with the Freedom of Information Act (FOIA) through its reporting and document management tools that are easy enough for non-technical content managers to utilize.
In an era where citizens want to reach out and connect any time, from any device, through any communication channel, harness their enthusiasm with CP Connect so you can work better–not harder–while giving citizens the personalized and responsive attention they deserve.
New CivicEngage MobileAdmin App coming in December 2016
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