311 and Citizen Request Management Solution

Why CP Connect^™

Today's citizens no longer accept one-way forms of engagement and their busy lifestyles mean barriers to traditional forms of service requests. In order to service today’s citizens local governments must accommodate a multichannel citizen service request strategy that leverages email, social media, phone calls, text messages, and walk-ins, but that strategy must be backed by workflows and processes that make managing and responding to multiple channels streamlined and simplified.

Where most 311 and Citizen Request Management Solutions only accommodate one form of citizen request submission, CP Connect allows local governments to use a variety of convenient channels to capture and respond to citizen needs. It serves as a centralized hub to manage and monitor all citizen communications, easily allowing local government leaders to distribute tasks to the appropriate department and facilitate responses to ensure citizens feel their local leaders are accessible and responsive.

Our CP Connect solution has been specifically designed to enable local governments to:

Manage all communications from a single inbox
Easily convert communications into service requests

Manage and monitor macro trends in community issues
Document all individual citizen touchpoints from a single interface

CP Connect Overview

Why We Designed Our Software

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Receive. Respond. React. Report

Communications
Management
Service
Requests
Community
Issues
Documented Engagements
& FOIA Compliant

Communications Management with a Single Inbox

CP Connect has a single administrative inbox with no need to log in to connected third-party applications or accounts. Receive and respond to all messages via the citizen’s original communication channel, such as voice, SMS, email, Facebook, Twitter, webforms, and walk-ins.
Trackable, Transparent Service Requests

All communications can be converted to service requests if action is required. Manage requests using pre-defined procedures and assign tasks to the appropriate user or team. Integrated mapping technology reveals trends and identifies areas in need of dedicated service.
Monitor Community Issues and Address Trends

Associate citizen feedback that doesn’t require immediate action with community issue reports so that citizen insights are never lost. Easily empower local leaders to assess hot button issues across the city.
All Touchpoints in One Interface

Every citizen interaction, regardless of communication channel, is stored and organized in a single interface, giving you visibility into both individual citizen areas of interest as well as macro trends and topics of importance across your entire citizenry.

CP Connect enables streamlined compliance with the Freedom of Information Act (FOIA) through its reporting and document management tools that are easy enough for non-technical content managers to utilize.