311 & Citizen Request Management

Webinar Recording: Aired on February 19, 2019

 

CP Connect Fact Sheet

You’ve given your citizens a variety of communication channels to reach you for requests, inquiries, and ideas. They love the access to their local government, but how do you efficiently respond and track requests that are sent via phone, email, walk-in, and tweet? We have your solution.

Watch as we discuss:

  • Funnel all citizen requests–regardless of input method—into a single dashboard.
  • Convert citizen inquiries into trackable, department-specific service requests with automated follow-ups.
  • Respond to the citizen via their original communication channel, from a single interface.
  • Identify trends and areas of need through actionable reports.