Give us 30 Minutes

And We'll Give You a Solution to Your Citizen Request Management Needs

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This webinar originally aired:

June 13th, 2019

Local governments exist to provide public services, assistance, and resources to their citizens. In an era where your citizens are dependent upon technology for all of their personal and professional communications, why aren’t you leveraging tech to receive, respond, and report on citizen requests?

Join our local government technology experts to learn about 311 and citizen request management (CRM) technology, and see a brief, commitment-free demonstration of our CP ConnectTM solution. You’ll learn:

  • Why municipalities need 311 technology to save time, improve transparency, and elevate citizen service processes
  • How technology is evolving to help local governments automate and streamline requests
  • Why CivicPlus® has created the first 311 and CRM system solution with built-in citizen engagement features for the ultimate citizen self-service experience
Kelly Cook

About the Hosts: Kelly Cook

As the product manager for CP Connect, the CivicPlus® 311 and citizen request management solution, Kelly is responsible for analyzing market research and user experience data to help inform the product evolution and development process. Kelly’s focus is on understanding the needs of municipal leaders and the changing landscape of citizen request management and communication trends to help ensure CP Connect continues to offer the features necessary for local government leaders to address citizen needs quickly and transparently.

As a visionary leader, Kelly’s product strategy begins and ends with user feedback. From managing ideal partnerships to collaborating with software engineers, to understanding competitor offerings, Kelly relentlessly champions the needs of municipalities and their citizens to help her team build modern and easy-to-use engagement features. Kelly holds relentlessly high standards for the current, short-term, and long-term states of her product and her team and is committed to delivering product enhancements that are innovative and impactful.

Kelly earned a Bachelor of Science Degree in Business Management with an emphasis on Finance and Mathematics from Brigham Young University – Idaho.