<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1856740777872041&amp;ev=PageView&amp;noscript=1">
CivicPlus CivicPlus Add Approve Archive Arrow Down Arrow Left Arrow Right Arrow Up Attention Award Bar Chart Bookmark Bugs Clock Close Connect Conversation Decline Delete Desktop Download Email Email Favorite Add Favorite Flag Filter Menu Help History Home Idea Message Add Message Reply to Message Saved Message Messages Message Bubble Mobile Mobile Mobile Modify Notifications Remove Responsive Design Save Search Settings Facebook Facebook Facebook Twitter Twitter Twitter Support Upload Tools Users Video View

Communities in Motion

Gulf Shores, AL

scroll

Residents

10,000

 

CIM-Gulf-Shores-AL-Logo.png

Site Launched

04.2013

“This site has helped us turn a corner in showing what we’re really here to do as a local government, which is to provide services and resources to our residents and visitors. I really feel like our website has allowed us to elevate the level of service we provide, and fight that common perception that local government, especially in a small town like ours, is unable or unwilling to provide the kinds of services that people have come to expect. At the end of the day, being able to offer a true resource to our residents and visitors is the most important thing for us as a government.”

 Blake Phelps, Marketing & Communications Coordinator

Community Profile

Gulf Shores is accustomed to wearing two hats. On the one hand, it’s a small, tight-knit community known for its Southern hospitality and family-friendly atmosphere. On the other, it’s home to some of the most beautiful beaches in the U.S. that attract hundreds of thousands of tourists each year.  But all of this was jeopardized when Gulf Shores became one of the most affected areas of the 2010 Deepwater Horizon oil spill.

 Instead of folding, however, the City of Gulf Shores saw an opportunity to tell millions of people about their community and its determination to be better than ever. Their website became one way to convey and spread that message.

Top Engagement Tools Used

Alert-Center-icon.png

Alert Center

Calendar-icon.png

Calendar

Citizen-Request-Tracker-icon.png

Citizen Request Tracker™

Before CivicPlus

Residents and municipal staff often found themselves frustrated with the lack of updated resources on the previous city website. But without a user-friendly content management system, it was nearly impossible for staff to keep information dynamic and fresh. Looking to rebrand and revitalize the community, the City of Gulf Shores knew it needed a site that was not only visually enticing, but also highly functional.

After CivicPlus

Today, visitors to the City of Gulf Shores’ website are greeted by gorgeous images of local scenery, reinforcing the city’s pride in its pristine beaches. More importantly though, residents now have the resources and services they’re looking for right at their fingertips. And because individual departments are able to easily and consistently update their pages, citizens can trust that the website contains only the most accurate, relevant information. With web traffic continually growing, the City of Gulf Shores knows that residents and visitors alike are actually using the site in meaningful ways. Whether its better serving its public, or showcasing the true spirit and beauty of Gulf Shores, the city’s website is allowing local government to exceed expectations.