CivicPlus® Technical Support Wins Three Stevie Awards®; Receives Votes for People’s Choice Award

Written by Jessica Marabella

We are thrilled to announce that for the third consecutive year, our CivicPlus Technical Support Teams have been recognized in the 15th Annual Stevie® Awards for Sales & Customer Servicefor service excellence. The team has been named a winner of a Silver Stevie® Award for Customer Service Department of the Year – Computer Software - Up to 100 Employees, a Bronze Stevie® Award for the Most Valuable Response by a Customer Service Team (COVID-19), and a Bronze Stevie® Award for Front-Line Customer Service Team of the Year - Technology Industries. The complete lists of Gold, Silver, and Bronze Stevie Award winners by category are available on the Stevie® Award website.

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie® Awards organizes eight of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.

Among the praise the Technical Support Team received from this year’s judges were the following comments:

“You have done a great job of identifying what matters - in causes that you support in helping the governments - and recognition of the changing world and how to be nimble and be able to pivot to be successful. Even with the increased load, you have done a great role of partnering with customers and investing in their success. Well done!”

“CivicPlus stopped their usual business strategy and shifted their focus to their staff and customers’ needs. They listened to what their customers needed and went beyond to deliver. They had increased workload and still delivered a substantial amount of resources for customers.”

“[Theirs was a] strong nomination that demonstrates best in class service delivery for resolution, response and customer satisfaction.”

Constance Cooke, CivicPlus Technical Support Services Director, states that she could not be prouder of the Support Teams for providing such incredible and unwavering customer service when every team member was responding personally and professionally to the challenges of the COVID-19 crisis.

“In March 2020, CivicPlus closed its offices as a safety precaution in response to the COVID0-19 crisis,” said Cooke. “Our technical support engineers selflessly responded to the stay-at-home mandate without for a second compromising on their attention to client care, availability, or commitment to the greater success of the team. To be recognized for outstanding services in a year in which our staff and our clients faced so much adversity is a true testament to the quality of character of the people on this team. I am honored that we have again been recognized amongst our peers for our reputation of unbeatable service.”

Cooke adds that the Technical Support Teams’ response to the COVID-19 crisis was further bolstered by the efforts of all CivicPlus® employees who created new software functionality, ideated unique solutions for their clients, offered education and resources, and worked tirelessly to implement new solutions. She adds that the work is not done, as CivicPlus continues to support its clients in communicating about vaccination availability in the next phase of our country’s COVID-19 response.

The Technical Support Team’s recognition for the third consecutive year demonstrates its continued commitment to ensuring the highest quality customer service experiences. In 2018, the team received a Bronze Stevie® Award for the Front-Line Customer Service Team of the Year – Technology Industries category. In 2019, the team received two awards—a Silver Stevie® Award for the Front-Line Customer Service Team of the Year - Technology Industries and a Bronze Stevie® Award for the Customer Service Training or Coaching Program of the Year - Technology Industries category.

Eligibility for the People’s Choice Stevie® Award

As a result of their 2020 Silver Stevie® Award win, the CivicPlus Technical Support Team is also eligible for recognition in the 2021 edition of the People’s Choice Stevie® Award for Favorite Customer Service Team. Winners of the crystal People’s Choice Stevie® Awards and all other winners will be celebrated during a virtual awards ceremony on April 14.

Click here to meet our award-winning team.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Stevie Awards for Great Employers. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Click here to learn more about the Stevie® Awards, or visit StevieAwards.com.