The CivicPlus Help Center. Helping Local Government Work Better.

Written by Jessica Marabella

At CivicPlus®, we don’t simply sell software. When local governments choose us, they choose a long-term partner who will never implement a solution and walk away. We understand that local governments have limited staff and financial resources at their disposal to meet and exceed the expectations of their tax-paying residents. To help our customers fully maximize their investments and leverage our unified applications to build impactful, relevant, and actionable moments of resident engagement, we created The CivicPlus Help Center.

Managed by some of our most knowledgeable technical experts, our CivicPlus Help Center is your on-demand resource for instructional videos, informational articles, step-by-step guides, and resident engagement best practices. Whether you have interacted with our CivicPlus Help Center staff yet or not, we believe all members of our #CPfamily and future family members will appreciate how hard our team works to help local governments work better:

  • Over 30,000 members of our #CPfamily have created an account to access our Help Center. If you haven’t created your account yet, what are you waiting for?
  • As a measure of the effectiveness of our CivicPlus Help Center’s online educational materials and resources, for every 21 individuals who seek information within the Help Center, only one needs to open a technical support ticket. All others can easily self-service their needs, which means greater resident user satisfaction.
  • Our dedicated staff members review all content at least every three months to make additions and updates to ensure the information is always accurate as our products evolve and we continue to make enhancements.
  • We believe that easy integrations allow for easy solutions. That’s why access to The CivicPlus Help Center is conveniently integrated within all our solutions, so you do not need to navigate to a separate window to search for information or guidance.
  • We have designed solution-specific Help Centers to expedite your access to the information you need.
  • As of the time that this article was written The CivicPlus Help Center reached 650,305 pageviews since its initial launch in April 2017.

Award-Winning Technical Support

The CivicPlus Technical Support Team has won Stevie® Awards, including a Gold Stevie® Award in the category of Best Customer Satisfaction Strategy. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,700 nominations from organizations in 45 nations of all sizes and virtually every industry were evaluated in the competition and winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

Recognition by the Stevie Awards reaffirms the critical role that our Technical Support team plays in our goal of helping local government work better. The accomplishments that led to recognition by the Stevie Awards now serve as a benchmark for the future as we continue to shape our technical support strategy and offerings based on the needs of our customers and our company’s innovative technology solutions.

If you haven’t yet toured our CivicPlus Help Center, it’s time to see why over 100,000 administrative users are relying on our expert tools and resources to maximize their investments.