How to Help Your Residents Feel Comfortable About Online Bill Pay

The COVID-19 crisis has introduced all of us to new digital experiences. Virtual social events and learning opportunities may be easy to embrace, but for many residents, online financial transactions are still nerve-wracking. Local government leaders are well-positioned to make it easy for residents to pay for civic services securely, and from the safety of their home, but first, they need to help them feel comfortable about the idea of online bill pay. In this white paper, you'll learn:

• The current landscape of online bill pay
• How to help residents feel comfortable about your online payment capabilities
• FAQs about online bill pay to share with your residents