Vaccine Communication and Registration Support for Local Governments

After months of hardship and loss, you and your citizens feel hopeful for the end of the COVID-19 crisis as all eyes turn to vaccine distribution. However, your next challenge is to respond to the pressure to provide accurate and actionable vaccine information and appointment registrations.

1. Allow Citizens to Sign Up for Proactive Vaccine Availability Alerts

Centralize all your COVID-19 vaccine information, updates, and resources on one web page and allow citizens to sign-up for alerts and notifications when you update it.

We encourage our CivicEngage® website design and hosting clients to use our included NotifyMe® subscription and notification solution. To maximize your mass notification capabilities, our CivicReady® solution allows citizens to sign up for alerts via email, mobile app, text/SMS, and phone message.

2. Add Secure Registration Forms to Your Website

When registering for a vaccine appointment, your citizens will be providing protected health information (PHI). You must ensure you can protect their information from cyberattacks and other data threats. Ensure you are using secure forms on your website.

We offer two flexible solutions.

3. Automate Your Customer Service Capabilities

To help alleviate the burden on your staff of manually responding to hundreds (or tens of thousands) of individual citizen inquiries related to vaccine availability and registration, leverage automated customer service technology embedded into your website.

We offer our CivicEngage clients access to our new AI-Powered Chatbot*. It simulates staff-citizen interactions and automates customer service responses within your website, giving citizens immediate access to information and actionable answers.

Chatbot provides over 60% high-confidence automated answers