Get the 411 on 311 and Citizen Request Management

Let CP ConnectTM Help You Resolve and Respond to Citizen Requests

Watch The Recording

Aired on: February 19th, 2019

Duration: 30 minutes

You’ve given your citizens a variety of communication channels to reach you for requests, inquiries, and ideas. They love the access to their local government, but how do you efficiently respond and track requests that are sent via phone, email, walk-in, and tweet? We have your solution.

CP Connect is the CivicPlus® 311 and citizen request management solution, a tool that allows local governments to:

  • Funnel all citizen requests–regardless of input method—into a single dashboard.
  • Convert citizen inquiries into trackable, department-specific service requests with automated follow-ups.
  • Respond to the citizen via their original communication channel, from a single interface.
  • Identify trends and areas of need through actionable reports.

Join Ben Sebree, CivicPlus Director of Product Management  to learn more about the value of 311 and citizen request management solutions, and how CP Connect is taking citizen engagement and public service to a new, time-saving level.