Social Media Archiving Software Built for Compliance
The most accurate and reliable social media archiving solution from the number one compliance leader in social archiving. Maintain compliance with public records laws and manage records from social media accounts in real-time with CivicPlus®.
Social Media Archiving Software Video Tour
CivicPlus Social Media Archiving (formerly, ArchiveSocial) is the most accurate and reliable social media archiving solution to maintain compliance with public records laws and manage social media accounts in real time.
In addition to near-real-time record capture, the software boasts a deeply comprehensive search function, easy browsing, and seamless export options for producing records. It also includes powerful features, such as risk management and analytics, web snapshots, and a variety of reports that will empower your agency to make informed decisions regarding social media management.
This self-guided demo gives you a closer look at our Social Media Archiving platform and its key features that you are free to explore at your own pace. Submit the form to get started.
Take a Self-Guided Software Tour of Social Media Archiving Software
CivicPlus is the Number One Compliance Leader in Social Records Archiving
- Social media is public record. Capture every record from your accounts with our comprehensive software.
- Screenshots are not compliant with public records laws. Automated archiving software ensures up-to-date records from social media are kept, even when posts and comments are edited or deleted.
Video: Social Media Archiving overview in less than 1 minute
Social Media Archiving Customer Success Stories
Read what customers of our Social Media Archiving software, formerly ArchiveSocial, are saying. See how they’ve benefitted from the software.
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Nichol Figueiredo
Public Information Officer
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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus Social Media Archiving] — it gives me complete peace of mind.
Denise Walsh
Public Information Officer
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[CivicPlus] understands our needs and legal requirements. I like to think of them as an ally for our city.
Kristi Wyatt
Communications
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[CivicPlus Social Media Archiving] has been a great way to ensure we’re in compliance so we can continue to build and grow all of the things we’re trying to do.
Sabrina Thomas, Supervisor of Technology Services
Clay County, Florida School District
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After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.
Jeff Caponera
Police Chief of Grafton, WI
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My first thought was, how is the county going to legally protect itself if there is a lawsuit for loss of business, or if there is some other incident that comes out of this where we could be legally at fault?” says Mishler. “I knew at the time we did not have any sort of social media archive in place, at least countywide, to capture and retain all of the content that occurred on social media involving the county.
Bronlea Mishler
Skagit County Communications Coordinator
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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able capture that data is important.
Austin Blake
Administrative Services Manager
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The two-pronged approach — retention and reproduction on demand — is important because while retaining all of this information is great if I can’t easily get it out to people when they’re asking for it, it doesn’t do me much good. I can email or post it usually the same day I receive the request — often in minutes — literally saving hours for every request.
Sgt. Christopher Fulcher
Vineland Police Department (VPD) Services Division
Key Capabilities of Our Social Media Record Retention Software
Alerts and Analytics
Advanced alerting for keywords, questions, personally identifiable information, inappropriate images, blocked users, and policy violations.
Blocked Lists
Get alerts and track blocked users across your social media platforms; includes timestamps and the context of why the user was blocked.
Online Records Compliance
Collaborate across access levels, control data, and define record retention periods with custom disposition rules while maintaining compliance.
Comprehensive Archiving
Connect directly with your social media platforms to capture and preserve all content your public entity posts and engages with, in one secure location.
Near Real-Time Capture
Capture a wide variety of content formats in full resolution and near-real-time, even if the message has been edited, deleted, or hidden.
Advanced Search
Find and export the records you need quickly with filters, keywords, and custom and automated tags to organize and easily manage your content.
Active Monitoring
Streamline and simplify your social content documentation with our active monitoring feature so you always know what data is being captured.
Ensuring Compliance
Comply with records management requirements and your state’s public records laws; easily respond to FOIA, eDiscovery, and litigation requests.
See How You Can Start Archiving Social Media For Records Compliance Today
Looking to get in touch for information on our Social Media Archiving software like pricing, implementation, or other inquiries? Request that info here.
Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.