Responsive 311 CRM Software for Government
CivicPlus® provides a one-stop tool to receive, track, and respond to resident service requests. SeeClickFix 311 CRM software simplifies citizen request management for local government. Tour the software with a self-guided demo.
311 CRM Management
Video Tour
See what makes SeeClickFix 311 CRM software the most flexible and efficient solution to identify and solve quality-of-life issues in your community. Explore the software and its practical features up close with a self-guided video demo.
Our self-guided demo allows you to explore, at your own pace, how you can:
- Simplify internal communication and stop using email, spreadsheets, or sticky notes
- Reduce calls with a mobile app and web tools that let residents report issues on the go
- Save time and money with data-driven decisions
- Increase civic engagement by involving residents in community dialogue
Take a Self-Guided Software Tour of SeeClickFix 311 CRM Software
Request Management Made Easy with 311 CRM
- Reduce calls with a mobile app and tools that let residents report issues on the go.
- Increase community engagement by involving residents in dialogue.
Video: SeeClickFix 311 CRM overview in less than 1 minute
Resident Request Software Success Stories
Read what our 311 Request Software customers are saying.
-
Eli Brownell
Parks Communications Specialist for King County Parks
-
During a storm event, when staff is sitting in our emergency operations center looking at [311 CRM] issues coming in, we use the data to triage requests and walk high-priority ones over to emergency management staff.
David Flintom
Director of the City of St. Petersburg, Florida Mayor’s Action Center
-
I think public works directors are looking to try to figure out a way to branch between their roads and their traffic and their sewer and stormwater. At least here, that was our goal. We wanted one unified system.
Angela Gallardo
Kitsap County Public Works Stormwater Division Program Manager
-
Before [SeeClickFix 311 CRM], if a resident had a request or concern, they’d come into City Hall, call, or email. We were risking requests getting lost in the mix. In addition, we didn’t have a dedicated funnel to receive and distill inquiries. [SeeClickFix 311 CRM] has since become the vehicle for complaints management.
A City Representative
Tavares, FL
-
There will always be system limitations, but SeeClickFix 311 CRM stood out as a platform that could grow alongside Hamilton and serve the community well.
Bianca Jerez
Chief of Staff, Township of Hamilton, NJ
-
We transitioned to CivicPlus last year. Now we can record immediate results. We are receiving approximately 10,000 requests every quarter.
Debdulal Bagchi
Deputy Director - Digital Services, City of Syracuse
-
We are making great strides toward becoming a digital community to better serve our residents. The addition of the Newark Connect application will empower residents to access government services through their smartphones and enhance our efficiency. Stronger use of technology is helping us create a safer, more collaborative and empowered Newark.
Ras Baraka
NJ Mayor
-
We wanted to be able to connect residents directly to the staff that were going to address their concerns so issues could be resolved as quickly as possible. We needed a tool to help us achieve our goals and meet our responsibilities.
Kevin Louis
Public Works Director
Key Features to Improve Resident Request Management
Automated Issue Routing
Route and assign service requests based on location and category.
Duplicate Management
Automatically detect duplicate requests before they’re submitted.
Omnichannel Inbox
Receive and respond to resident feedback from a single, centralized hub.
Two-Way Communications
Respond to residents with status updates or follow-up questions.
Internal Commenting
Discuss resolutions internally with team members without public visibility.
Report Card Monitoring
Assess reported issues and how you’re performing against service level agreements.
The beauty of [the 311 CRM tool] is if you’ve got the app, it geolocates you and will instantly let you know if you’re in our jurisdiction, or somebody else’s. It helps educate a resident about where they’re standing in relation to who handles it, giving them the power to easily report and notify the right people. On the other side, it gives park staff a greater level of efficiency.