Santa Rosa County, Florida
Traditionally, residents would have to call the County office to ask staff for assistance when finding what they need. Sometimes it could take days until residents received what they requested. This back and forth between staff and the community became tedious for both entities. Why not allow residents to access their code and other documents instantaneously?
When finding such a solution, there was only one clear choice for Santa Rosa County: CivicPlus (formerly Municode). A partnership had existed between Municode and the County for over 30 years for codification services. Santa Rosa County added Online Code Hosting to its pre-existing codification and Supplementation services, as well as the MuniDocs functionality.
Online Code Hosting empowers residents to access code on their own terms in a powerful and intuitive platform. Navigating code is easy with a table of contents and search. MuniDocs also uses the same layout and both utilize the same search bar, meaning users do not have to switch between the two.
For staff, uploading new code or documents is effortless. Single or multiple documents can be uploaded at once and is automatically OCR'd and run through processes to improve ADA Accessibility. While this does not ensure full compliance, it saves staff time when uploading multiple documents in one instance.