Simplify Manual and Recurring Tasks with Process Automation and Digital Services
Build custom forms, automate government process workflows, and digitize to offer resident services online.
Overcome the Burden of Paper-Based Forms and Processes
Do you provide residents with the ability to request and pay for services online?
Do your forms and workflows integrate seamlessly with your website?
Does your internal staff have the tools for automated processes and approvals?
Are you able to consistently deliver positive and frictionless resident experiences at every touchpoint?
Our CivicPlus® Process Automation and Digital Services solution provides local governments with a tool that seamlessly automates internal processes and serves residents online, easily scaling with your administration’s needs.
Download the OverviewReap the Benefits of Automation Apps in Government
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24/7/364 Government Digital Services
Seamlessly automate internal processes, easily scaling with your organization’s needs, for around-the-clock digital resident self-service availability.
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Frictionless Digital Government Experience
Meet your residents any time, where they are, allowing them to service themselves or receive assistance online, fostering positive civic experiences.
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Time-Saving Administrative Efficiency
Automate routine tasks and processes to streamline your government workflows and free up more time to govern, serve, and operate your administration.
Features that Meet the Modern Expectations of Your Residents and Staff
Form Template Library
Leverage over 150 common form templates pre-built and ready to implement, customize, and deploy instantly.
Accessible Online Forms
Create accessible and compliant PDFs and move to digital forms to better serve all your residents.
Digitized Interdepartmental Approvals and Collaboration
Collaborate across departments using our Approvals Dashboard to manage form submissions.
Government Workflow Automation
Streamline data sharing across departments by using our government automation software to create custom workflows.
Out-of-Box API Integrations
Use our development tool and out-of-the-box API integrations to connect all your software systems.
Technical Consulting and Digital Services
Receive local government digital transformation consultation from a CivicPlus technical expert.
Why Municipalities Partner with CivicPlus for Government Optimization
Our scalable software suite of local government apps, online forms, and integrated systems enables municipal teams to create custom digital solutions to meet their community’s unique service delivery needs.
By automating business processes and offering digital government services, you become the hero that gives staff and residents time back in their day.
40% average increase in process efficiency, saving human worker time and improving constituent engagement
Integrations with 7,000+ applications, providing flexibility to align automation with any technology stack
Excels at constituent services delivery but is also ideal platform for back-office automation
Process Automation and Digital Services Success Stories
From small rural counties to large metropolitan cities, we’ve got you covered.
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Read the case study
Alex Trefry
City of Manitou Springs Public Information and Engagement Officer
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Our goal is to create a resident-centric experience where residents that interact with our departments online are ‘remembered’ within our City systems, and data can be easily shared and automated within the City framework using APIs. This is critical for streamlining our city-resident communications efforts, particularly when emergencies may arise
Read the case study
Eric Richards
Communications Director
Automate and Digitize with CivicPlus
Enhance your administration's digital optimization efforts and free up staff from manual processes.
Deliver positive resident experiences by making services available online through the advanced technology of automation software.
Top Integrations with Process Automation and Digital Services
Municipal Websites
Add custom forms and build administrative workflows into your local government website.
CivicPlus Pay
Make transactions easier for residents and staff with our integrated payment solution.
Microsoft Power Automate
Create automated workflows to sync files, get notifications, collect data from forms, and more.
See How a Government Digital Transformation Benefits Your Operations
Take a self-guided video tour of our Process Automation and Digital Services software for local government. Learn how your team can simplify processes and build efficiencies.
Tour the SoftwareTop Resources on Process Automation in Government
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How CivicPlus® Helps Manitou Springs, CO Embrace Digital Optimization
Civic Experience Platform
Municipal Websites
Process Automation & Digital Services
City
Population: 5,346
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BlogSeven Essential Elements to Optimizing Legacy Systems for Infield Employee Productivity
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BlogCreating More Efficient Workflows with Digital Automation
Frequently Asked Questions
Is CivicPlus Process Automation and Digital Services software previously known as CivicOptimize?
Yes, the CivicOptimize solution has been renamed to CivicPlus Process Automation and Digital Services.
Why local governments should embrace digital optimization?
Local governments should embrace automation technology to enhance efficiency and service delivery. Phone calls and walk-ins are becoming antiquated as residents embrace digital services in government. At the same time, municipal employees want greater work-related application convenience and the ability to use the intelligent automation tools they need to accomplish their job functions from anywhere, on any connected device.
By leveraging digital technologies, governments can automate forms, repetitive tasks, and workflows, reducing paperwork, eliminating manual errors, and speeding up administrative processes. Simple automation translates into time and cost savings, enabling governments to allocate resources more effectively.
Embracing workflow automation in government also empowers municipalities to provide better customer experiences to their residents. Local government apps, portals, and platforms allow for convenient and accessible services such as electronic payments, online permit applications, and 311 requests. Residents can interact with a wide range of government divisons more easily, reducing bureaucracy and enhancing civic engagement.
What types of local government processes can I automate with CivicPlus?
With CivicPlus, you can create custom, purpose-based solutions to automate your current government processes and service delivery models, including:
- License applications and renewals
- Publishing legal notices online
- Custom reservation or check-out process
- Public service sign-ups
- Board applications process
- Inspections and audits
- Payments and bids
- Purchasing management
- Financial services
- Incident reporting
- Pet adoptions
- Customer Service
- Task and inventory management
- Community outreach activity tracking
While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.