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CivicPlus® Chatbot

Optimized for Local Government

AI-Powered Customer Service Incorporated into Your CivicPlus Website

AI-Powered Customer Service to Delight Your Residents

Smart Customer
Service Automation

You want to give your residents the highest quality, most responsive, and personalized customer service experiences. However, with less staff and fewer resources than ever before and building pressure to enable contactless government, how can you continue to delight your residents? With smart customer service automation.

Overview of an office with cubicles and desks in black and white

Deliver Exceptional
Customer Experiences

CivicPlus Chatbot is designed to convincingly simulate the way a human would behave during a customer service interaction. Our advanced technology combines the power of site search and artificial intelligence (AI) to deliver exceptional customer experiences to residents using your CivicPlus website.

Graphical representation of a man receiving messages on his phone

Key Features of Our Local Government Chatbot Software


No-Code Software and No Developer Needed

No need to build technical decision trees and complex rules. You can set up Chatbot with no programming or developer assistance.


No Content Silos

Our smart Chatbot scans your content and routinely refines its responses for improved results.


Designed for the Public Sector

Unlike chatbots intended to facilitate retail sales, the CivicPlus Chatbot is designed to simulate government-resident interactions.


Automated Resident Service

Chatbot simulates the quality service experiences your staff has with residents, saving you time from answering common questions by email, phone, and walk-in.


Answers from Multiple Sources

Chatbot crawls your CivicEngage® website and other linked databases to create a continually updated AI-powered knowledgebase.


Insightful Analytics

Use Chatbot’s reports to identify content gaps on your website and add the information, tools, and resources that residents are searching for most frequently.

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