Manage Public Record Requests With NextRequest
Governments of all sizes simplify the FOIA request process with NextRequest.
Can You Fulfill FOIA Requests in a Timely Manner?
Are you able to receive public record requests through a modern portal and accept online payments?
Does your public records request software automatically detect sensitive information that could present a risk to your government agency if released?
Can you easily track record requests, communications, and document production for proof of compliance?
Is your public records management software easy to use and purpose-built for FOIA requests?
Does your FOIA request software offer batch redaction, even across hundreds of documents or emails?
Does your public records request process increase transparency with your community?
NextRequest is a FOIA management software powered by CivicPlus® to empower agencies to receive requests through a modern online portal, route them to staff automatically, and release records to individuals or the public at large.
Tour all our government technology solutionsBenefits of Working with Experts in Public Records
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Top-Notch Customer Experience
We bring our expertise in FOIA request management processes to every customer relationship, supporting and training our government partners.
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Best-in-class Security and Compliance
We encrypt all data at rest and in transit, map to CJIS & HIPAA Security Rule controls, and have completed a SOC 2 audit.
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Start to Finish FOIA Management Processes
We modernize the entire process for receiving and tracking FOIA requests, redacting sensitive information, and releasing records.
Public Records is All We Do
Cities
Public Safety
Special Districts
Counties
State Agencies
Education
Features
Key Features to Streamline the Records Request Process
Reminders
Receive automated email reminders and set custom notifications to ensure nothing is missed.
Redaction
Identify and redact SSNs, emails, phone numbers, and other sensitive information with ease.
Reporting
Customize recurring and ad-hoc reports and leverage visual dashboards to identify trends.
Payments
Accept payments online, send and track invoices, and calculate staff billable hours automatically.
Workflows
Coordinate across departments, set roles, and configure request routes with automated workflows.
Audit Trails
Maintain a clear audit trail so you always know the status of your requests for FOIA records.
NextRequest Is Purpose-Built for FOIA Requests
Provide agencies of all sizes with the clarity to manage, collaborate, and track all FOIA requests remotely from anywhere with our public records software solution.
10.2K NextRequest users
15.4M total documents
2.5M published public documents
Trusted by 600+ Organizations to Manage Their FOIA Record Requests
From small rural counties to large metropolitan cities, we’ve got you covered
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Read the case study
Keith Guille
Public Information Officer
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We do business with lots of vendors and none compare to the service and response time of NextRequest staff.
Read the case study
Kryss Rankin
City Clerk
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We love the ease of use of NextRequest! New employees are able to jump right in and start using it.
Read the case study
Kathy M. Thake
Assistant to the Village Manager
Resources to Help You Achieve Your Goals
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BlogFOIA request vs. records request: Is there a difference?
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BlogHandling Sensitive Information in Public Records: The Risk Module
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BlogIs Your Vendor Secure?
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BlogModern Clerk: Automating Compliance & Public Records Requests
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Blog3 Pro Tips for Automating Records Request Processing
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BlogAll About Oregon SB 481
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BlogHelping School Districts Streamline Records Requests
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BlogNew Feature: The Custom Holiday Calendar
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BlogSecurity Acronym Soup
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BlogThe Real Costs of Public Records Requests
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BlogTop Tips for Tackling Text Messages in Your Public Records Process
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BlogWhat is a Public Record?
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BlogWhat is a Vexatious Requester?
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BlogWhy Governments Charge Fees for Public Records
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BlogWhy You Should Be Publishing Your FOIA Requests
Frequently Asked Questions
What is FOIA?
The Freedom of Information Act (FOIA) is a law that provides the public the right to request access to records from any federal agency.
States in the US have similar state-level laws to enforce residents’ rights to request records. These are commonly referred to as public records laws, open records laws, or sunshine laws, in addition to FOIA laws.
What types of information need to be redacted from FOIA requests?
When records requested contain sensitive information, agencies need to redact it before they send the records out. Examples include:
- Personal information
- Emails and phone numbers
- Medical records
- Social security number (SSN)
Where is NextRequest data hosted?
NextRequest stores and manages data in highly secure data centers operated by Amazon, which implements industry-leading security measures. Amazon’s certifications include ISO 27001, FISMA, and SOC, among others.
NextRequest is web based and very easy to use. Training new users in our department has been painless.