47 Tips and Benefits to Master Public Records Requests Management

Public records requests managers have an essential role within local government. They facilitate the flow of information between agencies and the communities they serve, promoting transparent operations and building trust with residents. Without this essential role to streamline the process of responding to public records requests, community members would run into countless roadblocks and barriers trying to access information.

With more than 25 years of experience serving local governments across the country and an expert staff made up of former officials, CivicPlus® has a keen understanding of the evolution of the request management landscape and the challenges public records requests managers face today. Public records requests are occurring at greater volume than in the past and are increasingly complex. Our checklist, “47 Tips and Benefits to Master Public Records Requests Management,” is designed to help inspire public records requests managers to excel while navigating these challenges.

Gain expert advice and learn more about the benefits of best practices such as:

• Implementing a cloud-based, centralized software system ensures all records are easily accessible and securely stored.
• Creating a Frequently Asked Questions (FAQs) webpage to deflect the most common questions the public asks, saving staff time for more important tasks.
• Developing templates for common types of public records requests to streamline responses and ensure consistency.
• Providing multiple ways for the public to submit records requests, such as online, by mail, and in person, to accommodate diverse needs.
• Automating the tracking and management of public records requests to reduce manual workload and increase efficiency.

With advice on everything from promoting transparency for greater resident satisfaction to utilizing modern tools that optimize the request process, there’s something new for every public records requests manager to learn. Fill out the short form above to download the exclusive checklist and gain access to the full list of 47 tips and benefits.