Social Media Archiving Software Built for Compliance
The most accurate and reliable social media archiving solution to maintain compliance with public records laws and manage social media accounts in real-time.
Capture Every Record from Your Social Media Communications
Are you easily able to produce social media content if there is a public records request for it?
Do you have a way to capture and archive deleted, edited, and hidden posts and comments?
Do you have a system in place that automatically alerts you when users post personally identifiable information, inappropriate images, and other policy violations?
Are you currently using manual processes to capture social media records such as screenshots?
How are you managing trolls, negative comments, and blocked users on your social networks?
Learn how social media archiving works
CivicPlus’ Social Media Archiving, website archiving, and social media monitoring products provide the most accurate and comprehensive solution to remain compliant with public record laws. Download our social media records and archiving solution overview to see how our software can make social media records retention and management easy.
Download the overviewProduct Benefits
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Comprehensive Archiving
Capture and preserve all the content you post and engage with, including deleted, edited, and hidden posts and comments to support compliance.
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Accurate Context Preservation
Replay any of your records in their original context and ensure their authenticity with digital signatures, timestamps, and unmodified metadata.
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Easy and Intuitive Interface
Find records, add notes, or export content in its required format with advanced search, annotations, intuitive filtering, and one-click export features.
Social Media is Considered Public Record in all 50 United States
Select your state to check its public records and FOIA laws and how they impact social media communications.
Use the interactive map to select your state and discover its public records and social media record retention laws.
Social media archiving is the only way to maintain complete social media records and properly respond to records requests.
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
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Montana
Nebraska
Nevada
New Hampshire
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New York
North Carolina
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Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Features
Alerts and Analytics Tools
Blocked Lists fact sheet
Social Media Archiving Software Key Features
Enable in-record collaboration, capture the context for any record, eliminate disjointed conversations, and export entire conversations or specific comments exactly as they happened on your social pages in just a few clicks.
Alerts and Analytics
Advanced alerting for keywords, questions, personally identifiable information, inappropriate images, blocked users, and policy violations.
Blocked Lists
Get alerts and track blocked users across your social media platforms; includes timestamps and the context of why the user was blocked.
Compliant Supervision Tools
Collaborate with different access levels, control data, and define record retention periods with custom disposition rules while maintaining compliance.
Comprehensive Archiving
Connect directly with your social media platforms to capture and preserve all content your public entity posts and engages with, in one secure location.
Near Real-Time Capture
Capture a wide variety of content formats in full resolution and near-real-time, even if the message has been edited, deleted, or hidden.
Advanced Search
Find and export the records you need quickly with filters, keywords, and custom and automated tags to organize and easily manage your content.
Active Monitoring
Streamline and simplify your social content documentation with our active monitoring feature so you always know what data is being captured.
Ensuring Compliance
Ensure compliance with social media retention requirements and your state’s public records laws; easily respond to FOIA, eDiscovery, and litigation requests.
About the product
The CivicPlus Social Media Archiving solution brings peace of mind to entities across the globe: from the National Archives and Records Administration and the U.S. Department of Justice (DOJ), to cities like Palmer, Alaska, and New York, New York. For over 12 years, we’ve also proudly provided social media archiving for the Executive Office of the President of the United States.
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Trusted by agencies of every size, including the U.S. DOJ, and the Executive Office of the President
More than a half billion social media records successfully archived for governments across the country
90% of all social media records are captured within one second of posting
12,500+ Customers Inspire Our Solutions
We build scalable solutions for entities of all sizes.
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Read the case study
Bronlea Mishler
Skagit County Communications Coordinator
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[CivicPlus Social Media Archiving] has been a great way to ensure we’re in compliance so we can continue to build and grow all of the things we’re trying to do.
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Sabrina Thomas, Supervisor of Technology Services
Clay County, Florida School District
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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able capture that data is important.
Read the case study
Austin Blake
Administrative Services Manager
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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.
Read the case study
Nichol Figueiredo
Public Information Officer
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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.
Read the case study
Denise Walsh
Public Information Officer
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[CivicPlus] understands our needs and legal requirements. I like to think of them as an ally for our city.
Read the case study
Kristi Wyatt
Communications
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The two-pronged approach — retention and reproduction on demand — is important because while retaining all of this information is great if I can’t easily get it out to people when they’re asking for it, it doesn’t do me much good. I can email or post it usually the same day I receive the request — often in minutes — literally saving hours for every request.
Read the case study
Sgt. Christopher Fulcher
Vineland Police Department (VPD) Services Division
#1 Social Media Archiving Software
Social media is a public record. Capture every record from your accounts.
Our automatic software is critical because screenshots are not compliant with public records laws.
Resources to Help You Achieve Your Goals
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Fact SheetFact Sheet: Best Practices for Optimizing Your CivicPlus® Social Media Archiving Solution
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Fact SheetFact Sheet: Comment Moderation. Clearing the Confusion of Social Media.
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Fact SheetFact Sheet: The CivicPlus® Social Media Archiving Solution
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Fact SheetFact Sheet: Top Tips for Government Social Media Success
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Fact SheetSemi-Annual Social Media Checkup
Frequently Asked Questions
Is ArchiveSocial now CivicPlus® Social Media Archiving?
Yes, ArchiveSocial is now owned by CivicPlus, a leader in developing technology for local governments and is now named CivicPlus Social Media Archiving.
Customers can login to existing ArchiveSocial accounts here: ArchiveSocial Login
Is Social Media considered a public record?
In the U.S., government social media is considered public record in all 50 states. Government bodies, law enforcement agencies and school systems have an obligation to comply with open record laws.
Are screenshots enough to be compliant?
No, they are not. Manual processes are inefficient for both capturing and searching records and often don’t suffice in court. Challenges with frequency of capture, hidden/deleted/revised content, and no meta-data to prove authenticity of records all leave agencies with significant risks for social media record retention.
Can’t I just ask the social media platform for my records if I need them?
No, social media networks were built to facilitate the online connection of billions of private citizens to one another. They are not built for, nor bound to, public records laws, and have no legal obligation to retain records for you.
My first thought was, how is the county going to legally protect itself if there is a lawsuit for loss of business, or if there is some other incident that comes out of this where we could be legally at fault?” says Mishler. “I knew at the time we did not have any sort of social media archive in place, at least countywide, to capture and retain all of the content that occurred on social media involving the county.