Social Media Archiving Software Built for Compliance

The most accurate and reliable social media archiving solution to maintain compliance with public records laws and manage social media accounts in real time.

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Capture Every Record from Your Social Media Communications

Are you easily able to produce social media content if there is a public records request for it?

Do you have a way to capture and archive deleted, edited, and hidden posts and comments?

Do you have a system in place that automatically alerts you when users post personally identifiable information, inappropriate images, and other policy violations?

Are you currently using manual processes to capture social media records such as screenshots?

How are you managing trolls, negative comments, and blocked users on your social networks?

Learn how social media archiving works

CivicPlus’ Social Media Archiving, website archiving, and social media monitoring products provide the most accurate and comprehensive solution to remain compliant with public record laws. Download our social media records and archiving solution overview to see how our software can make social media records retention and management easy.

Download the overview

Product Benefits

Comprehensive Archiving

Capture and preserve all the content you post and engage with, including deleted, edited, and hidden posts and comments to support compliance.
Accurate Context Preservation

Replay any of your records in their original context and ensure their authenticity with digital signatures, timestamps, and unmodified metadata.
Easy and Intuitive Interface

Find records, add notes, or export content in its required format with advanced search, annotations, intuitive filtering, and one-click export features.

Social Media is Considered Public Record in all 50 United States

Select your state to check its public records and FOIA laws and how they impact social media communications.

Use the interactive map to select your state and discover its public records and social media record retention laws.

Social media archiving is the only way to maintain complete social media records and properly respond to records requests.

Features

Social Media Archiving Software Key Features

Enable in-record collaboration, capture the context for any record, eliminate disjointed conversations, and export entire conversations or specific comments exactly as they happened on your social pages in just a few clicks.

Alerts and Analytics

Advanced alerting for keywords, questions, personally identifiable information, inappropriate images, blocked users, and policy violations.

Alerts and Analytics Tools

Blocked Lists

Get alerts and track blocked users across your social media platforms; includes timestamps and the context of why the user was blocked.

Blocked Lists fact sheet

Compliant Supervision Tools

Collaborate with different access levels, control data, and define record retention periods with custom disposition rules while maintaining compliance.

Comprehensive Archiving

Connect directly with your social media platforms to capture and preserve all content your public entity posts and engages with, in one secure location.

Near Real-Time Capture

Capture a wide variety of content formats in full resolution and near-real-time, even if the message has been edited, deleted, or hidden.

Advanced Search

Find and export the records you need quickly with filters, keywords, and custom and automated tags to organize and easily manage your content.

Active Monitoring

Streamline and simplify your social content documentation with our active monitoring feature so you always know what data is being captured.

Ensuring Compliance

Ensure compliance with social media retention requirements and your state’s public records laws; easily respond to FOIA, eDiscovery, and litigation requests.

About the product

The CivicPlus Social Media Archiving solution brings peace of mind to entities across the globe: from the National Archives and Records Administration and the U.S. Department of Justice (DOJ), to cities like Palmer, Alaska, and New York, New York. For over 12 years, we’ve also proudly provided social media archiving for the Executive Office of the President of the United States.

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Trusted by agencies of every size, including the U.S. DOJ, and the Executive Office of the President

More than a half billion social media records successfully archived for governments across the country

90% of all social media records are captured within one second of posting

12,500+ Customers Inspire Our Solutions

We build scalable solutions for entities of all sizes.

My first thought was, how is the county going to legally protect itself if there is a lawsuit for loss of business, or if there is some other incident that comes out of this where we could be legally at fault?” says Mishler. “I knew at the time we did not have any sort of social media archive in place, at least countywide, to capture and retain all of the content that occurred on social media involving the county.

Bronlea Mishler

Skagit County Communications Coordinator

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[CivicPlus Social Media Archiving] has been a great way to ensure we’re in compliance so we can continue to build and grow all of the things we’re trying to do.

Sabrina Thomas, Supervisor of Technology Services

Clay County, Florida School District

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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able capture that data is important.

Austin Blake

Administrative Services Manager

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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.

Nichol Figueiredo

Public Information Officer

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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.

Denise Walsh

Public Information Officer

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[CivicPlus] understands our needs and legal requirements. I like to think of them as an ally for our city.

Kristi Wyatt

Communications

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The two-pronged approach — retention and reproduction on demand — is important because while retaining all of this information is great if I can’t easily get it out to people when they’re asking for it, it doesn’t do me much good. I can email or post it usually the same day I receive the request — often in minutes — literally saving hours for every request.

Sgt. Christopher Fulcher

Vineland Police Department (VPD) Services Division

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#1 Social Media Archiving Software

Social media is a public record. Capture every record from your accounts.

Our automatic software is critical because screenshots are not compliant with public records laws.

Resources to Help You Achieve Your Goals

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#Safety Trending: Using Social Media to Increase Community Security

Frequently Asked Questions

Is ArchiveSocial now CivicPlus® Social Media Archiving?

Yes, ArchiveSocial is now owned by CivicPlus, a leader in developing technology for local governments and is now named CivicPlus Social Media Archiving.

Customers can login to existing ArchiveSocial accounts here: ArchiveSocial Login

Is Social Media considered a public record?

In the U.S., government social media is considered public record in all 50 states. Government bodies, law enforcement agencies and school systems have an obligation to comply with open record laws.

Are screenshots enough to be compliant?

No, they are not. Manual processes are inefficient for both capturing and searching records and often don’t suffice in court. Challenges with frequency of capture, hidden/deleted/revised content, and no meta-data to prove authenticity of records all leave agencies with significant risks for social media record retention.

Can’t I just ask the social media platform for my records if I need them?

No, social media networks were built to facilitate the online connection of billions of private citizens to one another. They are not built for, nor bound to, public records laws, and have no legal obligation to retain records for you.