Best Practices for Managing Blocked Lists

Social media platforms give local governments a critical and accessible avenue to communicate timely news, events, warnings, and updates to the public. However, the reality of using such highly visible tools that welcome two-way dialogue is that some frustrated residents will inevitably post negative comments to your accounts. In the worst cases, some comments can become inappropriate or offensive, and in the most severe cases, you might need to block users from posting to your social profiles.

To protect your entity from hyper-negative content, our Social Media Archiving software includes a Blocked Lists feature. It provides the lists of users and pages blocked by a social media account, as well as when and why the block occurred.

Download our fact sheet to learn more about this helpful feature.