CivicPlus® Web Accessibility Software
CivicPlus is a leader in compliance tools for government with scalable solutions to meet your website compliance, governance, quality assurance, and remediation needs.
We Know What You Need for an Optimized and Compliant Website
What is your long-term accessibility plan for your website?
Do you know if your website is compliant with the latest accessibility regulations?
Do you monitor your website content continuously for accessibility and quality assurance?
Are you tired from spending hours on locating and fixing accessibility issues, broken links or misspellings?
Are your content editors aligned on brand, style, and regulatory guidelines?
Are your PDF documents accessible?
ADA Compliant Government Websites
In the U.S., it’s estimated that 26 percent of the population lives with a disability. As a government entity, your website is the foundation of your information-sharing and resident service strategy. Not only must it comply with requirements set forth by the U.S. Department of Justice to protect your administration from costly fines, but it must also be accessible to ensure every community member has equitable access to news, information, and online services.
The Legal Risks of ADA Non-Compliance
When it comes in the form of unexpected fines and legal fees, the cost of accessibility non-compliance is about three times higher than the cost of proactive compliance — and the financial impact of legal lawsuits is increasing annually. You owe it to your taxpayers to protect your budget from costly, avoidable expenses.
Empowering Continual Compliance and Quality Assurance
Like your community, your website is an actively growing and changing entity. To ensure that as you add and update content, links, forms, documents, files, and tools, your website remains accessible to every community member, you need integrated quality assurance and web governance tools. No matter the size of your team and budget, we have easy-to-implement and maintain tools to empower your content creators.
Scan My WebsiteBenefits of Our Website Accessibility Solutions
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Flawless Website Content
Our solutions detect broken links, misspellings, and other errors, provides prioritization features, and remediation recommendations. Building a trustworthy website empowers your administration to establish a strong online presence and provide a positive civic experience for your community.
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Enhanced UX and Performance
Optimize your website experience and ensure residents can find and understand the content that they need. In an era of governmental digitalization, your website is your digital city hall. People want to transact with your government online without having to come into a physical building.
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Ensuring Equitable Access to Resources
Your website is vital for providing information to the public so that they can access information, services, and resources. When a website is accessible, it demonstrates a commitment to inclusivity and equal access to information and services for all residents, regardless of their abilities.
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Time-Saving Tool
A great, accessible website experience can empower citizens to digitally file requests, submit applications and more, reducing the resources needed to process in-person and over-the-phone requests. This allows you to allocate resources elsewhere to support and serve citizens even better.
Web Accessibility for Local Governments
Our Web Accessibility solution suite is designed to fit the size of your budget, your team, and your compliance maintenance challenges.
Software built in collaboration and quality assurance testing with accessibility-certified experts living with visual impairments.
Industry-Leading Web Accessibility Solution Partners
AudioEye offers the nation's leading automated accessibility remediation tool. Ideal for communities that need:
- Automated accessibility improvements such as the hands-off addition of alt-tags
- Automated and manual testing remediation
- Continuous monitoring
- Legal protection
- Certification on accessibility displayed on the website
- Interactive overlay tools for user customizations
- Automated remediation of your CivicPlus Recreation Management system
Monsido is a web governance, accessibility compliance, and quality assurance solution. Ideal for communities that need:
- Control over their quality assurance and content maintenance
- Automatic scanning and reporting of accessibility issues for content manager correction
- Full website health monitoring
- Regular reporting on broken links, misspelled words, and branding for manual maintenance
- Website health analytics
CommonLook PDF from Allyant is the industry-leading PDF Accessibility software that empowers you to test, repair, and report on accessible PDF documents.
- Convenient plug-in for Adobe Acrobat
- Scale up document remediation capacity while maintaining quality and accuracy
- Automatically detects and repairs a variety of common PDF problems
- Dramatically reduces the time required to correct existing PDF documents
- Proven tools for working with tags, tables, lists and more
A Leader in Web Governance and Accessibility Solutions
CivicPlus is the leading government website provider as well as the leader in accessibility and compliance.
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26% (1 in 4) of Americans live with a disability
53% of websites are considered to be on the path to accessibility compliance
Only 1 in 4 cities had more than 50% of their documents tagged for WCAG
Web Accessibility Solution Success Stories
From small rural counties to large metropolitan cities, we offer scalable solutions to ensure equitable digital access for every community.
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Read the case study
Daniel Jones
City of Portsmouth Chief Information Officer
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The training that you guys have is fantastic. When I set up a session, my account manager answers all my questions, and the whole conversation is recorded. So, then I can go back if I can’t do something right at that minute when I need another refresher.
Read the case study
Judy Davids
Community Engagement Specialist
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Taking on a website accessibility project can be overwhelming initially, but definitely schedule that introductory call sooner rather than later because the team is super helpful at explaining what different things do and the best ways to streamline your daily activities … and then, pick one bite of the cookie at a time; it’s a lot to digest, but if you just take one piece at a time it’s very doable to start figuring things out. I think what’s been the most helpful were the broken links because we had a different kind of broken link Finder, but it wasn’t finding everything that was broken.
Read the case study
Kristal Gibelyou
Facilities Service Coordinator
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One of the Monsido modules I like is quality assurance. I think our score is great. It’s a 97 right now. This module saves time by locating broken links and issues throughout the site instead of combing through the website manually. We have a population of around 40,000 compared to other cities that are over 100,000. So, they would have many more departments than we do, but it’s still a lot of pages to comb through, regardless of the size of your municipality.
Read the case study
Melissa VanKannel
Digital Media and Communications Specialist
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Before Monsido, we found errors manually or did not even pay attention to them. We are essentially made up of 50 different companies. So, as you can imagine, it was feasibly impossible to continue physically searching for errors ourselves. We needed a tool to help us bring those errors and issues to the top.
Read the case study
A member of the
Nevada County government
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Monsido is very useful for doing compliance checking for us. Really, compliance is the bare minimum first rung toward inclusion. So that takes a lot of time and weight off of us, checking to make sure tagging is correct behind the scenes so that we can actually focus more on the high-touch inclusivity that we want to do here at the City.
Read the case study
Nicholas Kruger
Digital Product Manager for the City of Orlando
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We knew if websites were to be a source of information, that it was imperative they were readable, reliable, and accessible.
Read the case study
Dawn Connet
eGovernment Services Coordinator State of Iowa
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Having everything integrated is much simpler, and having one technical support team to go to with questions instead of several is ideal. We enjoy having everything in one place.
Read the case study
Leeanne Kerwin
Administrative Assistant to the Board of Selectman, Dighton, MA
Available Integrations with Web Accessibility
Resources to Help You Achieve Your Goals
Frequently Asked Questions
What is website accessibility?
Web accessibility encompasses practices aimed at ensuring websites are barrier-free for individuals with physical or situational disabilities or socio-economic constraints on bandwidth and speed. It involves implementing design and coding techniques to make web content perceivable, operable, and understandable for all users. For more information, read our blog, What Is ADA Website Compliance?
Where can I get a web accessibility compliance laws overview?
The Rehabilitation Act of 1973 prohibited the discrimination of people with disabilities. Section 508 is an amendment from 1998 that requires Federal agencies to ensure their electronic and information technology is equally accessible to people with disabilities. In 2018, Section 508 was officially updated to include new requirements that reflect technological developments and the Web Content Accessibility Guidelines (WCAG), an international standard for accessibility. Learn more about web accessibility compliance laws by reading our blog, A Comprehensive Guide to Digital Accessibility for Local Government.
Does CivicPlus own Monsido?
In 2024, Acquia, the digital experience leader, agreed to acquire the Monsido platform, a website accessibility and optimization solution, from CivicPlus. CivicPlus retains and continues to serve its U.S. local government customers as a reseller. Read the press release.
What is document remediation?
Document remediation is the process of making online documents accessible to people with disabilities, such as those with visual impairments, by ensuring they are compatible with assistive technologies like screen readers. This involves identifying and fixing any accessibility barriers in the document.
With [CivicPlus,] we know we are working with a stable platform relative to compliance. But as we made changes to our content, manual accessibility reviews and updates became standard parts of our website management process.