Mass Notification
Streamline communications and maximize outreach with emergency alerts and routine notifications.
Reliable Communication for Every Emergency and Everyday
Coordinating staff and keeping residents informed during emergencies requires more than a single-channel alerting tool. CivicPlus® Mass Notification helps municipalities deliver emergency notifications, routine resident updates, and internal communications with one trusted platform. Reach residents through SMS, email, voice, mobile apps, websites, and social media while leveraging geotargeted messaging and automatic translation in more than 70+ languages to improve reach, accessibility, and engagement.
60,000+ 60,000+ text notifications delivered per minute
Daily Daily resident data refresh, so geotargeting is always current
70+ Automatic translation support for 70+ languages
Explore Our Mass Notification Solution
Support emergency response, everyday resident engagement, and internal coordination with communication tools designed specifically for local government.
Product Features
Emergency Alerts and Public Safety
Protect residents with fast, targeted emergency alerts delivered across SMS, email, voice, mobile app, website, and social media channels.
Learn More
Resident Communications and Engagement
Strengthen transparency, build trust, and keep residents informed with timely community updates, service notifications, public meeting announcements, and event reminders delivered across multiple communication channels.
Learn More
Internal Communications and Coordination
Help teams communicate securely, streamline workflows, manage groups and permissions, and coordinate response efforts in real time.
Learn MoreHow It Works
Improve communication, strengthen public trust, and keep communities informed with tools designed to overcome the most common challenges local governments face. Explore how Mass Notification helps eliminate communication delays, streamline outreach, and improve coordination across departments.
Learn More
Say Goodbye to Disconnected and Delayed Communication
Mass Notification helps local governments communicate quickly and confidently from one centralized platform. Send targeted alerts and updates across SMS, email, voice, mobile app, website, and social media channels to support emergency response, resident engagement, and internal coordination.
-
Delays in Timely Communication
-
Messaging Inconsistency
-
Resource Constraints and Overwhelmed Staff
-
Lack of Communication Across Departments
Ready to modernize your communication strategy?
Schedule a DemoBuilt for the Teams That Keep Communities Connected
Explore how Mass Notification supports the teams responsible for keeping communities informed, connected, and safe.
- Build public trust with timely, consistent communication delivered across multiple channels from a single platform.
- Reach broader audiences with automatic translation support for 70+ languages.
- Deliver community updates, emergency alerts, and public information across SMS, email, voice, mobile app, website, and social media channels simultaneously.
- Improve transparency and coordination across departments with a centralized communication platform.
- Maintain consistent communication during emergencies and everyday operations.
- Gain visibility into community communications and departmental coordination from one centralized platform.
- Protect sensitive information with a secure, reliable communication platform.
- Simplify system administration with centralized management tools and integrations, and reporting capabilities.
- Access ongoing support and training to help optimize platform performance.
- Deliver emergency alerts through IPAWS and automate severe weather notifications triggered by National Weather Service data.
- Coordinate emergency response with geotargeted notifications and rapid deployment tools.
- Manage notifications remotely using the admin mobile app for real-time communication.
What Our Customers Are Saying
-
Read the Case Study
Eric Richards
Sandy City Communication
-
I’m glad we selected [CivicPlus]. We got a great deal and the service we received after the sale was fantastic. We had tried another emergency notification system, Everbridge, six years ago and it didn’t work for us. We paid $38,000 for the system, but only 800 residents subscribed. With IPAWS, we can reach anyone in the impacted area. If there’s an emergency in our community, we know seconds matter, and we want the ability to send communications ourselves and reach as many people as possible.
Read the Case Study
Lance Coleman
Blount County Emergency Management Director
-
We saw what CivicPlus was able to do for us with our website redesign, so we thought, why not work with CivicPlus on a refresh of our alert system too?
Read the Case Study
Liz Nunez
Wellington Public Information Officer
-
Receiving that early text message allowed us to coordinate our safety activity.
Read the Case Study
Nina Sipes
Stanton County, KS Resident and Owner of Sipes' Farming Entities
-
Knowing that we were switching to a solution offered by the same company that provides our website and digital communication solutions and the fact that CivicPlus provides solutions exclusively for local government were important factors for the consideration of our council. For me, it was a plus to know that I could add another service to the same platform utilizing the same company and that I already knew whom to contact if I had a question — truly a one-stop shop.
Read the Case Study
Chelci Amburgy
Bullard Director of Public Relations and Communications, 2018
-
At the time we implemented the software, we needed something with more enhanced capabilities, and that was more GIS driven that we could use when communicating about tropical weather, road closures, and big accidents.
Read the Case Study
Key West
IT Director
Mass Notification in the Civic Impact Platform
Mass Notification becomes even more powerful when paired with our integrated digital government tools.
Municipal WebsitesIntegrate with your CivicPlus website to provide vital information to your residents. Learn More
Resident PortalEmpower residents to personalize which notifications they receive and how they’re sent. Learn More
Related Products
Explore other products commonly used with Mass Notification.
Municipal WebsitesImprove engagement and communication with a world-class website. Learn More
Web AccessibilityImprove digital content compliance and inclusivity with comprehensive accessibility solutions. Learn More
SeeClickFix 311 CRMCentralize requests and respond faster with automated request management and communication. Learn More
Social Media ArchivingCapture and preserve all social media content, supporting compliance with public records laws. Learn More
Process Automation and Digital ServicesIncrease efficiency with custom, encrypted forms and automated next steps. Learn More
Agenda and Meeting ManagementMaster meeting and agenda management with a purpose-built platform designed for clerks. Learn More
NextRequestStreamline the receipt, routing, and release of public records with an all-in-one, modern online portal using public records request management software. Learn More
Municode CodificationSoftware and services for all codification needs. Learn More
Frequently Asked Questions About our Mass Notification System
Is CivicReady now the CivicPlus Mass Notification system?
Yes, CivicReady is now the CivicPlus Mass Notification system.
What is a mass notification system?
How does CivicPlus Mass Notification help local governments communicate during emergencies?
Can Mass Notification be used for routine community communications?
How does geotargeted messaging work?
Does CivicPlus Mass Notification support multilingual communication?
Mass Notification
Ready to keep your community connected and protected?
We are proud of our residents for engaging with us especially via our My Alert system that is key in the event of an emergency. We have seen our community engagement grow to nearly 36,000 signups in the past 4 years. Our ‘Connect With Us’ web hub was built to make it easy for citizens to go to one location for all of the ways they can connect with Sandy City.