Connect Your Community and Team with Integrated Platform Technology
Advanced platform technology for frictionless experiences and impact-led local government
Modern Software for Effective Governing
Sustainability. Cybersecurity. Population migration. Local governments face pressures from everywhere while also managing staff shortages, charged politics, and dwindling COVID dollars. With such high demands and tight resources, it’s no wonder almost 40% of residents rate their local government unfavorably.*
The CivicPlus® platform can help you improve resident sentiment—and staff productivity—by equipping you to deliver better experiences and unified services with fewer resources.
Up to 89% increase in resident engagement
Up to 52 staff days freed up annually
100 languages supported
Key Challenges
To best serve your community, protect public dollars, and ensure regulatory compliance, local governments need to address these challenges.
Resident Trust
Poor customer service, communication, and responsiveness to requests can erode resident trust.
Transparent Communication
All departments need to be able to communicate within and between themselves and with the public, whether it’s to share information about road closures, manage and approve permits, or offer guidance during emergencies.
Website Functionality and Accessibility
Residents expect and deserve a website that is accessible, simple to navigate, and convenient for taking care of tasks like registering for activities, paying bills, and requesting records.
Public Records Compliance
Manual processes, communication gaps, and inadequate recordkeeping can slow or even prevent responses to requests for public records—raising your risk of regulatory noncompliance.
Agenda and Meeting Management
With multiple people and departments contributing materials for public meetings, pieces sometimes fall through the cracks.
Budget Stewardship
All expenditures, including those on new technology, must deliver provable value to constituents.
Solutions for Impact-Led Governments
When you automate processes and make communication easier, staff can devote more attention to providing services and engaging the community. While our solutions can be used individually, they’re most impactful when used together.

Municipal Websites
Launch a custom-branded, mobile-responsive, and accessible website that promotes your community, delivers a positive user experience, and empowers you to serve, communicate, and operate efficiently.

Web Accessibility
Ensure your website meets applicable accessibility regulations and best practices so you stay compliant and know that residents of all abilities can engage with different departments.

Resident Portal
Give every resident a truly unified, frictionless experience with a single location to manage communications, submit requests, and make payments—all with one password and profile.

Recreation Management
Make it easier for residents to register for classes and events, reserve facilities, and pay for memberships while optimizing operations and promoting your online catalog.

Mass Notification System
Send geotargeted communications, offer residents the ability to sign up for routine notifications in the right language, and have confidence that you can reach residents quickly and clearly for outreach or during emergencies.

Social Media Archiving
Automatically capture content from official social accounts across your organization—including deleted, edited, and hidden posts and comments—so you know you can produce them if requested.

SeeClickFix 311 CRM
Handle resident inquiries, track the status of their requests, and deliver a better civic experience with customer relationship management software that includes a mobile interface and customizable settings.

Process Automation and Digital Services
Build custom, encrypted forms, automate government process workflows and approvals, and support efficiencies across the enterprise.

NextRequest
Let your community submit and pay for public records requests online, and NextRequest software will automatically route those requests to staff, track their status, and document proof of compliance.

Community Development
Allow residents to apply and pay for permits and licenses online, autogenerate citations and other documents, and track recurring events like license renewals or application deadlines.

Agenda and Meeting Management
Automate manual tasks to save staff time when managing agendas, minutes, and public meetings, and increase transparency for the public by publishing meeting content and sharing live and on-demand videos of meetings online.

Municode Codification
Provide your code of ordinances in print or a searchable, easy-to-navigate online platform that automatically updates within minutes of new legislation passing.
See How We’ve Helped Local Governments Succeed
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Joel Gillie
Public Affairs Director, Wayne County, North Carolina
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The biggest difference for us with NextRequest is the time savings factor. I don’t have to create a log anymore since all the information comes directly from the requester and is put directly into NextRequest. I can run reports from there, which saves a lot of time.
Sunem Carballo
Senior Administrative Assistant, City Clerk’s Department, City of Imperial Beach, California
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Our records request process was cumbersome and inefficient. Now we’re paperless and easy to operate.
Crystal Sprague
Court Administrator, Kansas City, Kansas Municipal Court
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We have saved approximately a day a week with our agenda preparation since implementing (Agenda and Meeting Management Select). Going from paper packets, putting PDFs together, the bookmarking feature, and Live Meeting Manager, we’ve been able to put together 300-plus page packets and get consolidated information out to the public in less time.
Kyle Box
City Operations Director, Willmar, Minnesota
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Especially for small governments like ours, we have such a high workload, and there are so many things that we are striving to do for our community, that automations which eliminate busy work that takes up so much time are helpful. It allows us to focus on more strategic things than processing forms or figuring out where paper copies went.
Public Information and Engagement Officer
City of Manitou Springs, Colorado
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Now, we get a request in from a community member that there’s a pothole in a section of town and he will have it fixed often by the end of the day. The request comes in. It goes directly to him, and he’ll get a crew out.
Jayne Wellman
Director of Operations, Reading, Massachusetts
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If somebody were to request all the data and metadata for every single Tweet and Facebook post, I don’t have to pull my (X) archive or scroll through all my Facebook posts. I can just go back and export it all into a format that’s useful.
Bronlea Mishler
Deputy Director of Communications, Snohomish County, Washington
References
*Pew Research Center. Americans rate their federal, state and local governments less positively than a few years ago. Published April 11, 2024.
People were saying, ‘I like the website, and I can find everything I need very easily on there.’ In fact, 88% felt the website was easy to use and navigate.