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Connect Your Community and Team with Integrated Platform Technology

Advanced platform technology for frictionless experiences and impact-led local government

Modern Software for Effective Governing

Sustainability. Cybersecurity. Population migration. Local governments face pressures from everywhere while also managing staff shortages, charged politics, and dwindling COVID dollars. With such high demands and tight resources, it’s no wonder almost 40% of residents rate their local government unfavorably.*

The CivicPlus® platform can help you improve resident sentiment—and staff productivity—by equipping you to deliver better experiences and unified services with fewer resources.

Up to 89% increase in resident engagement

Up to 52 staff days freed up annually

100 languages supported

Key Challenges

To best serve your community, protect public dollars, and ensure regulatory compliance, local governments need to address these challenges.

Resident Trust

Poor customer service, communication, and responsiveness to requests can erode resident trust.

Transparent Communication

All departments need to be able to communicate within and between themselves and with the public, whether it’s to share information about road closures, manage and approve permits, or offer guidance during emergencies.

Website Functionality and Accessibility

Residents expect and deserve a website that is accessible, simple to navigate, and convenient for taking care of tasks like registering for activities, paying bills, and requesting records.

Public Records Compliance

Manual processes, communication gaps, and inadequate recordkeeping can slow or even prevent responses to requests for public records—raising your risk of regulatory noncompliance.

Agenda and Meeting Management

With multiple people and departments contributing materials for public meetings, pieces sometimes fall through the cracks.

Budget Stewardship

All expenditures, including those on new technology, must deliver provable value to constituents.

Solutions for Impact-Led Governments

When you automate processes and make communication easier, staff can devote more attention to providing services and engaging the community. While our solutions can be used individually, they’re most impactful when used together.

Explore All Solutions

Municipal Websites

Launch a custom-branded, mobile-responsive, and accessible website that promotes your community, delivers a positive user experience, and empowers you to serve, communicate, and operate efficiently.

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Web Accessibility

Ensure your website meets applicable accessibility regulations and best practices so you stay compliant and know that residents of all abilities can engage with different departments.

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Resident Portal

Give every resident a truly unified, frictionless experience with a single location to manage communications, submit requests, and make payments—all with one password and profile.

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Recreation Management

Make it easier for residents to register for classes and events, reserve facilities, and pay for memberships while optimizing operations and promoting your online catalog.

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Mass Notification System

Send geotargeted communications, offer residents the ability to sign up for routine notifications in the right language, and have confidence that you can reach residents quickly and clearly for outreach or during emergencies.

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Social Media Archiving

Automatically capture content from official social accounts across your organization—including deleted, edited, and hidden posts and comments—so you know you can produce them if requested.

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SeeClickFix 311 CRM

Handle resident inquiries, track the status of their requests, and deliver a better civic experience with customer relationship management software that includes a mobile interface and customizable settings.

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Process Automation and Digital Services

Build custom, encrypted forms, automate government process workflows and approvals, and support efficiencies across the enterprise.

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NextRequest

Let your community submit and pay for public records requests online, and NextRequest software will automatically route those requests to staff, track their status, and document proof of compliance.

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Community Development

Allow residents to apply and pay for permits and licenses online, autogenerate citations and other documents, and track recurring events like license renewals or application deadlines.

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Agenda and Meeting Management

Automate manual tasks to save staff time when managing agendas, minutes, and public meetings, and increase transparency for the public by publishing meeting content and sharing live and on-demand videos of meetings online.

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Municode Codification

Provide your code of ordinances in print or a searchable, easy-to-navigate online platform that automatically updates within minutes of new legislation passing.

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See How We’ve Helped Local Governments Succeed

References

*Pew Research Center. Americans rate their federal, state and local governments less positively than a few years ago. Published April 11, 2024.