How this consolidated city and county government has transformed their records requests processes

A Unified Approach

Wyandotte County is the smallest county in the state of Kansas and is named after the Wyandot Native Americans. Kansas City is the 3rd largest city in the state of Kansas and is the county seat of Wyandotte County. In 1997, voters unanimously approved the consolidation of the city and county governments and thus The Unified Government of Wyandotte County, Kansas and Kansas City, Kansas, WYCOKCK for short, was born.

In 2016 WYCOKCK was looking for a better solution for managing their ever-growing number of records requests. First the Unified Government Clerk’s Office brought on NextRequest, but soon after the WYCOKCK Court wanted to adopt it for their department to respond to requests for certified court records.‍

Holding Court

Prior to NextRequest, the Court was handling records requests primarily via paper and “crushing fax loads”. There wasn’t any tracking for response times and duplicate requests had made the Court a “poor partner in the criminal justice landscape.” After the Court was able to verify that all requests would remain private they began managing records requests through NextRequest and were surprised to find that they are using the software a lot more than they ever expected.‍

One Department at a Time

Many of our agencies adopt our records management software one department at a time. This allows agencies to verify the software’s value and then act as internal advocates to bring other departments onboard. We work closely with all of our customers to make sure that if they would like to help a new department onboard with NextRequest that they have the tools and training to help make it a successful transition.‍

VISIT: https://wycokck.nextrequest.com/